Why This Job is Featured on The SaaS Jobs
ElevenLabs sits in the modern SaaS landscape where AI capabilities are packaged as products and platforms, and the London office functions as a real-world hub for teams, partners, and community activity. A Workplace Experience role in this context is less about facilities in isolation and more about enabling consistent execution in a company that serves both individual users and business customers at scale.
For a SaaS career, this kind of position builds fluency in the operational layer that supports product delivery and go-to-market work. Managing vendors, space readiness, onboarding touchpoints, and onsite events develops a practical understanding of how growing SaaS organisations standardise processes, protect focus time, and maintain reliability as headcount and external traffic increase. That operational judgement translates well into broader roles across People Ops, Office and Facilities, and internal operations within SaaS companies.
This role suits someone who prefers visible, onsite ownership and enjoys being the connective tissue across functions and seniority levels. It will fit a professional who is comfortable making day-to-day decisions with limited friction, values clear service standards, and wants a front-row view of how a high-growth SaaS business runs its physical footprint in a major market.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the Role
This is an exciting opportunity to be the face and heartbeat of ElevenLabs’ London office! We are looking for a dedicated lead to anchor our Soho space. This office serves as the home for our rapidly growing UK team and a central hub for the London AI community.
As our London Workplace Experience, you will be the "go-to" person for the London team, driving the office and culture. You’ll keep the daily logistics moving, assist with the launch of our new building in the heart of the West End, and ensure our office is a place where people love to work. This role is perfect for a proactive, high-energy individual who enjoys being at the center of the action and wants to grow their career in a fast-paced AI company.
In this role, you will:
Be the London Hub: Serve as the primary point of contact for the local team and all new joiners, welcoming people to the space and ensuring everyone – staff, guests, and candidates – feels at home from day one.
Keep Operations Running: Manage daily logistics including post, communal areas, meeting room readiness, and vendor coordination (cleaners, catering, maintenance) to maintain a world-class environment.
Own the Office Culture: Drive the vibe of the space through snack and coffee selections, team lunches, birthday celebrations, and social rituals that make the office somewhere people love to be.
Support Events & Visitors: Help execute on-site events such as AI hackathons and evening meetups, while providing a warm and professional welcome experience for all external guests and partners.
Requirements
Based in London, able to be in the office 5 days a week.
Strong operational expertise in managing the day-to-day running of a high visibility office. Thrives in high pressure environments requiring solid judgement and quick decision making.
Experience acting as the primary point of contact for building management, coordinating with vendors, and overseeing office maintenance and supplies.
Ability to communicate effectively with a wide range of stakeholders, from senior executives and legal partners to vendors and office guests, ensuring a professional and welcoming environment.
A proactive and forward-thinking approach, with a proven ability to anticipate needs, identify inefficiencies, and implement new processes to improve workflow in a fast-paced environment.
Experience in fostering a positive and productive office environment, including planning and executing office-wide events and negotiating with vendors to ensure high-quality service and cost-effectiveness.
Why this role?
This is a “foot in the door” at one of the world’s leading AI companies. You’ll have the autonomy to shape the local culture and the opportunity to learn office operations and facility management from the ground up as we scale our UK presence.
Location
This role is based full-time at our London office, 5 days a week.
