Why This Job is Featured on The SaaS Jobs
Enterprise expansion roles are a core lever in mature SaaS businesses, where growth increasingly comes from deeper adoption across an existing install base rather than only new logos. This Enterprise Account Executive position sits in that part of the market, centered on multi-product adoption and value articulation to senior stakeholders, which is typical of platforms that have moved beyond single-use deployments into broader operational footprints.
For a SaaS sales career, the work builds durable skills in navigating complex buying groups, translating product capability into measurable outcomes, and running disciplined account planning. Exposure to structured qualification and forecasting practices, alongside cross-functional partnering with solutions consulting and customer success, maps closely to how enterprise SaaS revenue teams operate at scale. Experience in this lane tends to transfer well across cloud software categories where retention, expansion, and product breadth determine net revenue performance.
The role is best suited to a sales professional who prefers long-cycle, high-stakes deal work over high-volume transactional selling, and who is comfortable engaging executives with a consultative posture. It will fit someone who values process rigor, can keep pipeline hygiene without losing strategic focus, and is motivated by shaping account strategy across multiple products and stakeholders.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.
The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.
KEY RESPONSIBILITIES
- Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
- Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
- Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
- Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
- Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
- Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
- Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
BASIC QUALIFICATIONS
- 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.
- Proven success managing a quota in complex, long-cycle enterprise sales.
- Demonstrated experience selling to and influencing C-level executives.
- Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
- Bachelor’s degree or equivalent experience.
PREFERRED QUALIFICATIONS
- Expertise applying MEDDICC and Command of the Message (COM) methodologies.
- Experience managing high-value accounts
- Track record of success with multi-product sales and solution-based selling models.
- Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.
- Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
The base salary range for this position is $130,000 - $154,000 USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.