Why This Job is Featured on The SaaS Jobs
This Senior Director remit stands out in the SaaS landscape because employee relations and investigations become a core operating system as product-led organizations scale headcount, globalize teams, and formalize management practices. In SaaS, where change cycles are frequent and roles evolve quickly, the ability to handle sensitive matters consistently and defensibly is tightly linked to execution, risk management, and leadership credibility.
From a career perspective, the role builds durable SaaS-relevant capability in designing operating models, governance, and measurement for a specialized function, not just handling individual cases. It also deepens cross-functional fluency with Legal, Compliance, Security, and People Operations, which is increasingly valuable in modern SaaS companies where people programs are expected to be data-informed, scalable, and aligned with regulatory realities across jurisdictions.
This position is best suited to an experienced ER leader who prefers complex, high-judgment work and is comfortable moving between executive counsel and building repeatable systems. It will fit someone who values rigor in process, clear documentation, and coaching other practitioners, and who wants to be accountable for standards that influence manager decision-making at the highest levels.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
OpenAI’s People team aims to hire, engage, and retain world-class talent who will ensure that artificial general intelligence benefits all of humanity. Within People, our HR team supports a complex, fast-growing employee group of scientists, engineers, and business professionals. The team brings together expertise across business partnership, employee experience, people operations, compensation and benefits, inclusion, learning and development, and employee relations.
About the Role
We are seeking a senior Employee Relations leader to build and lead a high-trust, high-rigor Employee Relations and Investigations function. This role will oversee both the company’s employee relations strategy and its investigation practice, helping OpenAI navigate its most complex, sensitive, and consequential workplace matters with consistency, fairness, sound judgment, and care.
You will lead a team of ER and investigations professionals, set the operating model and standards for the function, and serve as a close advisor to senior leaders, HR Business Partners, Legal, Compliance, and other cross-functional partners. The role requires someone who can move fluidly from executive-level counsel and risk assessment to building scalable systems, developing talent, and improving the employee experience across a rapidly evolving global organization.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Key Responsibilities:
Set and execute the strategy for Employee Relations and Investigations, including the team’s mandate, service model, escalation paths, governance, operating rhythms, and measures of success.
Lead, develop, and scale a team of experienced ER and investigations professionals; establish clear quality standards, decision frameworks, and coaching practices that produce consistent, defensible outcomes.
Oversee the intake, triage, investigation, and resolution of the company’s highest-risk and most sensitive workplace matters, including allegations of harassment, discrimination, retaliation, misconduct, conflicts of interest, workplace violence, and other policy violations.
Personally advise on or lead matters involving senior leaders, significant reputational or legal risk, cross-functional complexity, or novel questions; ensure investigation strategy matches the risk, sensitivity, confidentiality, and facts of each case.
Establish rigorous, fair, and trauma-informed investigation practices, including evidence review, interviewing, credibility assessments, documentation, findings, recommendations, and appropriate follow-through.
Own the broader ER framework across performance management, workplace conflict, disciplinary action, accommodations and leave-related escalations, employee concerns, separations, and other critical moments in the employment relationship.
Serve as a trusted advisor to executives, people leaders, and HR Business Partners, helping them make principled, timely, and well-calibrated decisions under ambiguity.
Partner closely with Employment Legal, Compliance, Security, People Operations, and HR leadership to assess risk, manage claims or regulatory matters, and ensure practices reflect applicable laws and OpenAI’s policies and values.
Build scalable policies, playbooks, case-management practices, and decision tools that improve consistency and transparency while preserving the judgment required for complex situations.
Use case data, employee signals, and trend analysis to identify systemic issues, surface emerging risk, and recommend proactive interventions to leadership.
Develop and deliver practical training for leaders, managers, HR partners, and employees on respectful workplace expectations, investigations, performance management, conflict resolution, and manager accountability.
Represent the ER and Investigations perspective in major people programs, organizational changes, and culture initiatives so that employee experience, fairness, and risk are considered early.
You might thrive in this role if you have:
15+ years of progressive experience in Employee Relations, workplace investigations, employment law, HR leadership, or a closely related field, with significant experience leading complex, high-risk matters.
Demonstrated experience leading and developing a senior ER and/or investigations team in a fast-paced, high-growth, globally distributed, or highly matrixed environment.
Deep expertise in end-to-end workplace investigations, including executive-level and highly sensitive matters, and the judgment to distinguish when to investigate, when to advise, and when to escalate.
Strong knowledge of U.S. employment law and employee relations practices, including EEO, ADA, FMLA, FLSA, retaliation, harassment, discrimination, performance management, and disciplinary processes; global ER experience is a strong plus.
A track record of building or evolving an ER operating model, including policies, playbooks, case-management systems, reporting, quality standards, and scalable manager-facing tools.
Exceptional executive presence and influence, with the ability to earn trust, communicate clearly, and provide candid advice to leaders at every level of the organization.
Excellent analytical and written communication skills, including the ability to synthesize complex and conflicting facts into clear findings, risk assessments, and recommendations.
Sound judgment, discretion, objectivity, and composure in situations that are sensitive, ambiguous, time-critical, or emotionally charged.
A collaborative, low-ego leadership style and a commitment to developing others, strengthening manager capability, and building a respectful, inclusive, and high-performing workplace.
A J.D. is required for this position
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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