Why This Job is Featured on The SaaS Jobs
This Order Management Analyst role sits at a core intersection of SaaS operations and revenue mechanics. In subscription and cloud businesses, clean order intake and accurate billing are not back-office details, they are the controls that keep customer provisioning, invoicing, and reporting aligned. The listing’s emphasis on tooling such as Salesforce, Zuora Billing, and Workday signals a modern SaaS stack where order data flows across systems and small errors can cascade into customer experience and compliance issues.
For a long-term SaaS career, the work builds durable fluency in how recurring revenue companies run. Exposure to end-of-month and end-of-quarter cycles, invoice dispute resolution, and SOX-oriented controls develops an operator’s mindset that translates across SaaS finance ops, deal desk, billing, and revenue operations. Familiarity with licensing and cloud business models also creates a foundation for partnering effectively with Sales, Finance, and customer-facing teams.
This role is best suited to professionals who enjoy structured problem solving, documentation discipline, and cross-functional coordination. It will appeal to someone early to mid career who wants hands-on ownership of transactional accuracy and process improvement within an enterprise SaaS environment, while staying close to the systems that underpin scale.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Title: Order Management Analyst
Department & Team: Global Order Management
Reports to: OM APAC Manager
Location: Philippines
Summary
The Order Management Analyst is responsible for processing orders and related billings for Genesys products. This role requires close coordination with internal stakeholders and partners to ensure accurate order handling and adherence to established service levels agreements and internal controls. Because activity increases at month, quarter, and year end, the ability to stay calm, prioritize effectively, and maintain accuracy under pressure is essential. Strong communication and organizational skills are key to success in this position.
Key Responsibilities
- Review and validate order documentation from customers and partners, including quotes, Services orders, purchase orders and SOWs to ensure requirements for processing and billing are complete and accurate.
- Process orders, invoices and credit memos in a timely manner using Salesforce, Zuora Billing and Workday.
- Complete activities within month, quarter and year end deadlines.
- Work closely with cross-functional teams to resolve invoice inquiries and disputes in a timely manner.
- Ensure all activities comply with established controls including SOX requirements.
- Maintain and retain proper documentation as required for order review and validation
- Collaborate with cross functional teams to ensure accurate data and account history.
Minimum Requirements
- Bachelor’s degree required with Accounting or Finance discipline preferred with a minimum of 2 years of related experience.
- Experience with Salesforce, Zuora Billing, Workday and AI enabled tools preferred.
- Ability to work accurately and efficiently under tight deadlines.
- Strong communication skills and the ability to work effectively with Sales teams and customers or partners.
- Prior order management experience in the SaaS industry is highly preferred
- Ability to collaborate with stakeholders across global regions in a remote environment.
- Knowledge of software licensing models and cloud business models preferred.
- High attention to detail and excellent customer service and communication capabilities.
- Strong analytical skills and ability to manage and prioritize multiple tasks.
- Ability to perform root cause analysis and propose process improvements, commitment to continuous improvement.
- Basic accounting knowledge and familiarity with revenue recognition principles.
- Strong English verbal communication skills.
- Willingness to work extended hours at month end.
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Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
