Why This Job is Featured on The SaaS Jobs
Netomi sits in the enterprise SaaS layer where platform decisions directly affect reliability, latency, and the ability to serve large branded customers at scale. A Software Architect role on a core platform team is notably relevant in this part of the ecosystem because it concentrates on the mechanics that make multi-feature products viable in production: backend performance, cloud infrastructure patterns, and service boundaries that can support continued product expansion.
For a long-term SaaS career, this kind of remit builds durable platform instincts that transfer across B2B software companies. The work spans system design, observability, and operational readiness, alongside practical tradeoffs in data modeling, caching, and distributed architecture. Experience shaping standards across teams and guiding design reviews also maps well to senior technical leadership paths that are common in SaaS organisations.
This role is best suited to an engineer-architect who prefers hands-on ownership while still influencing broader engineering direction. It will fit someone comfortable working across product, DevOps, and QA interfaces, and who enjoys diagnosing production constraints as much as designing new components. Candidates looking to deepen expertise in Java-based cloud backends and platform-scale engineering will find the scope aligned.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Netomi is looking for a highly experienced Software Architect to join its Core Platform team. The ideal candidate will have strong hands-on experience building scalable, low-latency, high-performance backend systems using Java, Spring Boot, MySQL, Redis, AWS, Docker, and ECS.
This role requires someone who can design robust platform architecture, guide engineering teams, solve complex technical problems, and ensure systems are built for scale, reliability, and performance.
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Key Responsibilities
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Design and architect scalable, secure, and high-performance backend systems for Netomi’s core platform.
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Build and optimize low-latency applications capable of handling high-throughput workloads.
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Lead technical design discussions and define architecture best practices across engineering teams.
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Work extensively with Java, Spring Boot, MySQL, Redis, AWS, Docker, and ECS.
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Own performance tuning, database optimization, caching strategies, and distributed system design.
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Collaborate with product managers, engineering leaders, DevOps, and QA teams to deliver reliable platform capabilities.
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Review code, mentor senior engineers, and drive engineering excellence.
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Ensure platform components are resilient, observable, maintainable, and production-ready.
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Make architectural decisions around microservices, APIs, cloud infrastructure, scalability, and deployment patterns.
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Identify technical risks and proactively propose solutions.
Required Skills and Experience
Good to Have
- Experience with Kafka, SQS, SNS, or other messaging/event-streaming systems.
- Experience with Kubernetes, Terraform, CI/CD pipelines, and infrastructure automation.
- Exposure to AI, chatbot, automation, or SaaS platforms.
- Experience leading architecture for large-scale multi-tenant systems.
Ideal Candidate
The ideal candidate is a hands-on architect who can think at system level, write clean and efficient code when required, mentor engineers, and make strong technical decisions for a high-scale core platform environment.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
