Why This Job is Featured on The SaaS Jobs
Brand protection has become a core SaaS operating function as cloud products scale distribution through app stores, marketplaces, and social channels where abuse can propagate quickly. This role is featured because it sits at the intersection of product adoption and trust, addressing impersonation, scams, and infringement across the same digital surfaces that SaaS companies rely on for growth. The remit suggests a mature, high-visibility program need rather than a narrow case handling function.
For a SaaS career, the long-term value is in learning how to build repeatable enforcement systems that keep pace with changing threat patterns. Experience coordinating Legal, Security, Trust and Safety, Marketing, and external vendors translates well across subscription businesses where brand integrity directly impacts conversion, retention, and support burden. Program design skills such as prioritization frameworks, playbooks, and escalation paths are widely portable across SaaS risk and operations roles.
This role suits professionals who prefer investigative work paired with operational rigor, and who enjoy turning ambiguous incident streams into structured workflows. It will likely fit someone comfortable navigating cross-functional dependencies and making judgment calls under incomplete information. Candidates motivated by safeguarding user trust in widely used SaaS products should find the scope aligned with their interests.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
OpenAI’s brands are trusted by hundreds of millions of users around the world. As awareness and adoption of OpenAI’s products continue to grow, so does the volume and sophistication of brand abuse, including impersonation, scams, copycat applications, fraudulent websites, social media misuse, and other forms of online infringement.
We are seeking an experienced Brand Protection Manager to build and operate OpenAI’s global brand protection program. This role will lead efforts to identify, prioritize, and address misuse of OpenAI’s brands across websites, social media platforms, app stores, marketplaces, advertising networks, and other online ecosystems.
The ideal candidate combines strong operational execution, investigative instincts, and program management skills. They are comfortable working across Legal, Marketing, Comms, Security, Trust & Safety, and external partners to address emerging threats and develop scalable enforcement programs. This role will lead OpenAI’s Brand Protection & Operations function and help ensure that OpenAI’s brands remain trusted, protected, and resilient as the company continues to grow globally.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Build and operate OpenAI’s global brand protection program.
Monitor and respond to misuse of OpenAI brands across websites, social media, marketplaces, app stores, advertising platforms, and emerging online ecosystems.
Develop and manage programs to protect OpenAI products, services, and associated brands.
Coordinate investigations and enforcement efforts across online and offline channels.
Partner with product, marketing, security, trust & safety, and legal teams to address brand abuse and emerging threats.
Develop enforcement playbooks, prioritization frameworks, and escalation processes.
Manage relationships with brand protection vendors, monitoring providers, and enforcement partners.
Build scalable operation infrastructure capable of supporting OpenAI’s rapidly growing brand portfolio.
You might thrive in this role if you have:
10+ years in brand protection, online enforcement, platform enforcement, and related areas.
Experience managing large-scale online enforcement programs.
Familiarity with domains, marketplaces, app stores, social platforms, and digital fraud ecosystems.
Strong operational and analytical skills.
Ability to prioritize among large volumes of enforcement activity.
Experience working cross-functionally and scaling programs.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
