Why This Job is Featured on The SaaS Jobs
This Mid-Market Account Executive position stands out because it sits at a common inflection point in SaaS go-to-market: turning a broad product platform into repeatable wins across a defined customer band. The remit spans prospecting through close, forecasting, and tailored demos, which signals a role grounded in how SaaS revenue is actually built and measured across pipeline hygiene, product narrative, and conversion discipline.
For a SaaS sales career, mid-market work tends to be a strong proving ground for developing consultative deal skills while still operating at meaningful volume. Managing the full cycle builds transferable strengths in qualification, multi-stakeholder discovery, and value articulation, while the emphasis on product evolution and cross-functional feedback mirrors the tight loop between Sales, Product, and Marketing that many SaaS companies rely on.
This role is best suited to an AE who prefers end-to-end ownership rather than a narrow closing-only motion, and who is comfortable balancing inbound and outbound activity. It will fit someone who enjoys structured targets and clear forecasting expectations, while also contributing to team practices through mentoring or projects. It also aligns with professionals who want to deepen SaaS-specific selling patterns in a competitive landscape.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment
- Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach
- Provide timely and accurate forecasts and clear visibility on revenue performance
- Maintain up-to-date knowledge of our evolving products and processes
- Create your own demonstrations, tailored to client needs
- Engage in team development and mentoring
- Represent the voice of the customer to cross-functional partners, including Marketing and Product
- Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
What skills do I need?
- 5+ years experience as an Account Executive
- 3+ years of SaaS experience selling similar products
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive landscape
- Exhibits a growth mindset, intellectual curiosity, and ambition
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
