Why This Job is Featured on The SaaS Jobs
Selling customer engagement software into the Mid-Market remains one of the clearest proving grounds in SaaS because buyers expect measurable outcomes, clear implementation paths, and credible product positioning. This role sits squarely in that environment, focused on net new acquisition for a mature SaaS platform with an evolving product surface area. The French-speaking remit also signals a go-to-market motion that spans multiple European buyer contexts rather than a single local territory.
For a SaaS sales career, Mid-Market closing experience tends to translate well across product categories, especially where consultative discovery and tailored demos are central to winning. Running a full-cycle process from prospecting to close builds repeatable skills in pipeline creation, forecasting discipline, and navigating competitive evaluations. The emphasis on representing the voice of the customer to Marketing and Product adds exposure to cross-functional feedback loops that are common in high-performing SaaS revenue organizations.
This position is best suited to an AE who prefers owning outcomes end to end and is comfortable switching between outbound generation and inbound qualification. It will fit someone who enjoys structured selling with room to refine messaging, iterate on discovery, and contribute to team practices while operating in a multilingual, multi-market context.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment
- Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach
- Provide timely and accurate forecasts and clear visibility on revenue performance
- Maintain up-to-date knowledge of our evolving products and processes
- Create your own demonstrations, tailored to client needs
- Engage in team development and mentoring
- Represent the voice of the customer to cross-functional partners, including Marketing and Product
- Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
What skills do I need?
- 5+ years experience as an Account Executive
- 3+ years of SaaS experience selling similar products
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive landscape
- Exhibits a growth mindset, intellectual curiosity, and ambition
- Spoken French (Business level to a minimum).
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
