Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Marketing Operations is a core SaaS function when product-led adoption and multi-channel demand need to be measured consistently. In an AI product company with multiple platforms and audiences, the operational layer behind marketing becomes the system that keeps attribution, lifecycle reporting, and tooling coherent as messaging and launches proliferate across surfaces.
For a SaaS career, this kind of role builds durable leverage: translating messy campaign activity into clean data, repeatable processes, and dependable dashboards that leadership can use. The work tends to sit at the intersection of systems, analytics, and cross-functional coordination, which is highly portable across SaaS businesses that run on subscriptions, cohorts, and retention. It also creates proximity to experiments and iteration cycles where small changes in routing, scoring, or tracking can materially affect pipeline quality.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
ElevenLabs is building the creative suite for the AI generation. Millions of creators and marketers already use our platform to generate speech, music, images, and video, and our social presence needs to match the speed and ambition of the product.
We are looking for a Social Media Manager to own and elevate the social presence across both the ElevenLabs and ElevenCreative brands. You will own ElevenCreative on X and LinkedIn, ElevenLabs on Instagram, TikTok, and YouTube, and our community on Discord.
This is a hands-on role at the intersection of content strategy, lightweight video editing, and community. You will plan the calendar, capture product moments with our AI creative producers and product teams, and do the recording and editing yourself using tools like Screen Studio, assembling clips, adding text and motion, and adapting each post natively for its platform. You will stay ahead of trends and cultural moments, up-level the brand voice and the quality bar across channels, track performance, and use the data to keep improving what we publish.
The right person lives on social platforms, understands what makes content work natively on each one, and has strong opinions about how an AI-native brand should show up. You should be comfortable writing sharp copy, running a content calendar across multiple channels, and thinking strategically about audience growth and brand positioning.
What you will do
Own the social content calendar across X, Instagram, TikTok, YouTube, and LinkedIn for both ElevenCreative and ElevenLabs, plus our community on Discord, from planning through publishing
Coordinate with AI creative producers and product teams to capture product moments such as screen recordings, motion demos, and feature walkthroughs, and adapt them into social-ready assets
Record and edit content yourself using tools like Screen Studio, assembling clips, adding text and motion overlays, and formatting natively for each platform
Own and grow our Discord community, sparking conversation, surfacing feedback, and keeping it active
Plan and execute social content around product launches, feature releases, and company moments
Work with the creator partnerships and community teams to source creator work, align on campaigns, and amplify content across channels
Monitor platform analytics, tracking engagement, reach, follower growth, and conversion, and use the data to refine strategy
Stay ahead of platform trends, algorithm changes, and cultural moments to find opportunities for the brand
Up-level the brand voice and raise the quality bar across every channel, keeping a consistent identity
Manage community engagement across platforms, responding to comments, surfacing feedback, and joining the right conversations
Develop and iterate on content formats that drive engagement and show product capabilities to creators and marketers
Requirements
Demonstrated experience managing social media accounts for a technology or creative tools company, with a portfolio of work you can share
Ability to do lightweight video editing, assembling clips, adding text and motion overlays, and formatting content for different platforms
Comfortable recording and editing your own content with tools like Screen Studio, turning product moments into native posts without waiting on a producer
Proven ability to write sharp, platform-native copy across X, Instagram, TikTok, and LinkedIn
Fluency in social analytics, you know how to pull insights from native platform dashboards and translate them into content decisions
Experience coordinating content across cross-functional teams (video, community, partnerships, product marketing)
A genuine understanding of the AI and creative tools landscape, you follow the space, use the tools, and have informed opinions about where things are headed
Bonus
Experience managing social for a product used by creators and marketers (e.g., Adobe, Canva, Figma, Runway, or similar)
Experience running or growing a community channel such as Discord
Experience with social scheduling and management tools (Sprout Social, Later, Buffer, or similar)
Experience building a social presence from early stage or leading a rebrand on social
Multilingual capabilities
Growth potential
We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role:
Lead social strategy across all ElevenLabs brands and sub-brands as the social function scales
Move into a broader content role spanning video, editorial, and social
Expand into brand marketing or creative direction as the growth team evolves
Location
This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, Madrid, Warsaw and many more.
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