Why This Job is Featured on The SaaS Jobs
This Business Systems Services Manager role sits at an important intersection in SaaS: internal platforms that keep a subscription business operating predictably at scale. With Freshworks building enterprise-grade CX and EX software, the Workday environment becomes a core system of record that underpins employee lifecycle workflows, access controls, and dependable reporting across functions.
For SaaS professionals, HRIS leadership is a durable career track because it blends product-like system ownership with operational rigor. The remit spans configuration governance, release readiness, testing discipline, and cross-functional change management, all of which mirror how SaaS companies ship and validate improvements. Experience coordinating integrations, maintaining data integrity, and translating stakeholder needs into structured solutions also travels well across SaaS organizations that rely on connected toolchains and clean analytics.
This position tends to suit someone who prefers accountable ownership over ad hoc support, and who is comfortable convening HR, Payroll, Finance, and IT around shared process decisions. It also aligns with managers who enjoy balancing hands-on platform expertise with stakeholder influence, documentation, and repeatable operating practices in a system that evolves through regular vendor releases.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Manager, HRIS is responsible for the administration, support, and continuous improvement of the organization's Workday platform. This role partners with HR, Payroll, Finance, IT, and business stakeholders to ensure Workday effectively supports business processes, delivers accurate data, and provides a positive user experience. The role oversees system configuration, enhancements, reporting, testing, release activities, and issue resolution while maintaining strong governance and data integrity.
Key Responsibilities
Workday Administration & Support
Manage the day-to-day administration and support of the Workday platform.
Configure and maintain Workday business processes, organizations, security, and related functionality.
Troubleshoot system issues and partner with stakeholders and Workday Support to resolve them.
Ensure system configurations align with business requirements and established governance standards.
Enhancements & Continuous Improvement
Gather and analyze business requirements and recommend scalable Workday solutions.
Lead the design, testing, and deployment of system enhancements and process improvements.
Evaluate new Workday functionality and coordinate adoption of features that provide business value.
Maintain documentation for configurations, processes, and system changes.
Workday Release Readiness & Functional Validation
Stay informed on upcoming Workday releases and assess potential impacts to HR processes, configurations, and user experience.
Review new functionality and enhancements to identify opportunities and risks for the business.
Partner with the Release Management team to support release planning, impact assessments, and testing activities.
Coordinate and facilitate business testing, ensuring key stakeholders validate changes and confirm readiness.
Communicate relevant release updates, impacts, and recommendations to HR stakeholders.
Support the evaluation and adoption of new Workday features aligned with business priorities.
Data Integrity & Reporting Support
Ensure data integrity and consistency within Workday through effective system configuration and governance.
Support business stakeholders with basic operational reporting and scheduled report monitoring.
Partner with reporting teams to define requirements, validate outputs, and troubleshoot data-related issues.
Participate in data audits and quality reviews to ensure reliable HR data.
Integrations & Vendor Coordination
Partner with integration and IT teams to support inbound and outbound Workday integrations.
Assist with troubleshooting integration issues and validating data flows.
Manage Workday support cases and coordinate with Workday resources as required.
Stakeholder Leadership & Influence
Lead cross-functional discussions involving HR, Payroll, IT, and business stakeholders to drive alignment and decision-making.
Build strong partnerships across functions to understand business needs and recommend appropriate Workday solutions.
Influence outcomes by combining HR process knowledge, Workday expertise, and data-driven insights.
Drive initiatives and enhancements from requirements gathering through implementation, ensuring stakeholder engagement throughout the process.
Act as a functional subject matter expert for Workday and provide guidance to stakeholders on system capabilities and best practices.
Translate business requirements into Workday solutions and process improvements.
Provide guidance on Workday capabilities, best practices, and system functionality.
Deliver end-user support and training as needed.
Qualifications
Required
Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field.
7–10 years of overall HRIS / HR Technology experience. 4 - 6+ years of hands-on Workday experience
Experience with Workday configuration, business processes, security, reporting, and testing.
Strong understanding of Core HCM and employee lifecycle processes.
Experience managing stakeholders and delivering system enhancements.
Strong analytical, problem-solving, and communication skills.
Preferred
Experience supporting one or more Workday functional areas such as Core HCM, Compensation, Talent, Recruiting, Learning, Time Tracking, or Absence.
Experience working with Workday integrations and data management processes.
Prior experience leading HRIS analysts or project teams.
Workday certifications are a plus.
Key Competencies
Workday Functional Expertise
Business Process Optimization
Stakeholder Management & Influence
Problem Solving & Solution Orientation
Ownership & Accountability
Project & Initiative Management
Communication & Facilitation
Attention to Detail
Data Integrity & Governance
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
