Why This Job is Featured on The SaaS Jobs
This Technical Program Manager role sits at a common inflection point in modern SaaS: a platform moving from a single product into a broader portfolio, where release discipline and cross-team alignment become product features in their own right. In AI-enabled SaaS, the distance between model capability, platform reliability, and customer trust is often measured in how well teams ship, communicate change, and manage risk across the release pipeline.
From a SaaS career perspective, the work builds durable operating leverage skills: designing cadences, dependency mapping, and escalation paths that scale across multiple product teams. Owning release trains and hotfix workflows also develops a strong understanding of how engineering execution connects to customer-facing commitments, a throughline that translates across B2B platforms, developer tools, and enterprise software environments.
This position is best suited to program leaders who prefer constructing systems over inheriting them, and who enjoy turning ambiguity into visible, decision-ready plans for senior stakeholders. It will likely appeal to professionals who can stay technically credible without needing to be the primary implementer, and who are motivated by the craft of shipping predictably while multiple workstreams evolve in parallel.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who are we?
Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers.
Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products.
Join us on our mission and shape the future!
Position Overview
Our platform is expanding beyond a single product into a portfolio of new AI-powered product experiences. This is an early-stage, high-visibility program with multiple workstreams in flight.We're looking for an EPM to be the operating backbone of this program. You'll report into our Product Engineering function. This is not a delivery coordination role; it's a program architecture role. You'll build the structure, rhythms, and visibility mechanisms that let multiple product teams and their cross-functional partners execute with clarity.
As a Technical Program Manager, you will:
Own end-to-end release coordination for North, including managing release trains, defining cadences, and ensuring smooth execution across engineering and product teams
Drive cherry pick and hotfix approval workflows, triaging urgency, aligning stakeholders, and shepherding changes through to deployment with appropriate guardrails
Author and manage customer-facing release communications, translating technical changes into clear, accurate updates for enterprise customers and internal stakeholders
Establish and scale release processes that allow North's teams to ship faster and with greater confidence as our platform grows
Map cross-team dependencies and risks across the release pipeline, surfacing blockers early and coordinating resolution across engineering, product, and customer success
Partner directly with North Leadership and Members of Technical Staff on efforts to improve release quality, velocity, and operational rigor
Manage project tracking tools (Linear, GitHub workflows) and facilitate release planning sessions across cross-functional teams
Respond quickly to program-level changes: clarifying scope, adjusting timelines, and marshalling the right resources when customer or market priorities shift.
You may be a good fit if you:
4+ years as an Engineering or Technical Program Manager, with at least some of that time spent at a startup or high-growth company where you built programs rather than inherited them
Demonstrated experience running multiple simultaneous workstreams. You can hold a complex picture in your head, spot cascading risks early, and keep several parallel programs moving without losing the thread
Strong executive communication: you know how to distil messy, multi-team status into crisp, decision-ready updates for senior leadership, and you know when to escalate versus resolve
Fluency with AI/ML product development
A builder's instinct: comfortable in ambiguous, low-structure environments where you're creating the process, not following it, and pragmatic enough to ship something imperfect rather than wait for perfect
Cross-functional influence without authority: you've worked in roles where you had to align Finance, GTM, and engineering leads who all had different priorities, and you know how to move people without a mandate
Experience working with or alongside technical leads: you can have a credible conversation about technical dependencies and constraints without needing things translated.
Bonus experience
If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply!
We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.
Full-Time Employees at Cohere enjoy these Perks:
🤝 An open and inclusive culture and work environment
🧑💻 Work closely with a team on the cutting edge of AI research
🍽 Weekly lunch stipend, in-office lunches & snacks
🦷 Full health and dental benefits, including a separate budget to take care of your mental health
🐣 100% Parental Leave top-up for up to 6 months
🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
🏙 Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
✈️ 6 weeks of vacation (30 working days!)
