Why This Job is Featured on The SaaS Jobs
Technology Enablement Analyst roles sit at a critical junction in modern SaaS companies where internal platforms, workflows, and adoption determine how quickly teams can ship, sell, and support. Harvey’s description signals an enterprise SaaS environment with broad customer reach and a scaling workforce, which makes enablement work less about one-off training and more about building repeatable systems for tool rollout, measurement, and iteration, including internal AI tooling.
For a SaaS career, this kind of seat builds durable leverage. It develops fluency in change management inside product-led and go-to-market organizations, and it strengthens the ability to translate technical programs into operational outcomes that leaders can track. Ownership of dashboards, documentation as a source of truth, and cross-functional alignment are all portable skills across SaaS companies that are standardizing internal stacks and looking to increase time-to-proficiency.
This role tends to suit professionals who enjoy structured problem solving and influencing without direct authority. It is a strong match for someone comfortable moving between technical and non-technical stakeholders, working with feedback loops, and treating adoption as a measurable product in its own right. It also fits candidates who prefer building scalable enablement mechanisms over delivering ad hoc support.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
The Technology Enablement Analyst joins Harvey's Technical Program Management team to drive how internal teams adopt, integrate, and realize value from enterprise technology platforms. The team's mission is to ensure Harvey's rapidly scaling workforce has frictionless access to the tools and systems that power their work, bridging the gap between BizTech and organizational productivity. This role is accountable for turning complex technical programs into clear, actionable enablement plans that different teams can execute against. They will own stakeholder alignment, rollout strategy, and ongoing iteration based on feedback and metrics. They will partner closely with product, engineering, customer success, and go-to-market teams to ensure that documentation, training, and communications effectively support behavior change at scale.
What You'll Do
Own the end-to-end enablement strategy for major internal technology initiatives, with an emphasis on internal AI tooling and related workflows
Monitor adoption, usage, and feedback, and use those insights to iterate on enablement plans, documentation, and training content
Plan and execute change management activities (e.g., communications, training, office hours) that drive adoption and sustained usage of new tools and processes
Build and maintain dashboards and reports that provide leadership with visibility into technology health, utilization, and ROI
Partner with all BizTech teams to evaluate new tools, drive integrations, and ensure smooth rollouts
Develop process documentation, runbooks, and training materials to support technology onboarding and change management
What You Have
At least 5 years of experience in technology‑enabled program delivery, technical training, or organization change management
Demonstrated track record leading change across multiple teams or functions (e.g., rolling out new tools, workflows, or processes)
Background in technology enablement, organization change management, or as a technical trainer, with comfort translating complex concepts for non‑technical audiences
Experience designing and maintaining program documentation or enablement materials as a single source of truth for diverse stakeholders
Strong stakeholder management skills, including partnering with product, engineering, operations, and go‑to‑market teams to drive measurable outcomes (e.g., higher adoption of internal AI tooling and new workflows, reduced support tickets, improved time‑to‑proficiency for end users)
Compensation
$99,200 - $148,800 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
