Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
People Operations roles in SaaS increasingly sit at the intersection of systems, service delivery, and compliance, and this position reflects that shift. Demandbase operates in B2B software with a product-led data and GTM focus, which typically translates into distributed teams and a heavy reliance on process rigor. The remit spanning HRIS transactions, ticket-based employee support, and lifecycle administration signals an operations function built to support scale rather than ad hoc HR coordination.
For SaaS career development, the most durable advantage here is exposure to the operational backbone that enables hiring, onboarding, and internal mobility to work consistently across locations. Hands-on use of platforms like Workday, Ashby, Lattice, and Zendesk builds tool fluency that transfers across many modern SaaS People teams. The inclusion of reporting, audits, and workforce metrics also aligns with the broader trend toward data-informed People Ops, while immigration and contractor programs add experience with risk-managed, policy-driven workflows.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Introduction to Demandbase:
Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform.
As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.
About the Role
The People Operations Specialist (also known as Human Resources Operations Specialist) reports to the Manager, People Operations and Onboarding and serves as a critical partner in delivering seamless, high-quality HR operations across the employee lifecycle. This is a hands-on, people-first role for someone who thrives on solving problems, keeping things organized, and supporting the employee journey. This full-time role can be based anywhere in the United States.
What You'll Be Doing
In this role, you'll be a go-to resource for our People team and employees alike — managing the day-to-day operations that keep our HR engine running smoothly. Your responsibilities will include:
Support People-related processes and execute critical transactions in tools such as Workday, Ashby, Lattice, and Zendesk — spanning new hire onboarding, employee transfers, job and data changes, compensation adjustments, and offboarding.
Provide onboarding support and coordinate account creation for new hires, working closely alongside our onboarding and recruitment teams to ensure a smooth Day 1 experience.
Manage internal records and documentation, performing regular audits to maintain data accuracy, integrity, completeness, and compliance.
Deliver employee support by managing and responding to employee inquiries submitted through our ticketing system, Zendesk — ensuring timely and accurate responses.
Assist with report creation, data analysis, and workforce metrics to support People team decision-making.
Manage end-to-end immigration programs, ensuring compliance with U.S. and international immigration laws and company policies.
Lead all aspects of the contractor lifecycle, including onboarding, extensions, renewals, offboarding, and compliance.
Partner with the broader People Team on ad hoc projects as they arise, and support additional HR responsibilities as needed to improve HR service delivery and enhance the overall employee experience.
Collaborate closely with the People Team to ensure all employees have a positive experience throughout their end-to-end journey with the company.
What We're Looking For
We're looking for a team player who brings a service-oriented mindset to everything they do. The ideal candidate is someone who:
Is a "hands-on" generalist, someone who thrives in a role centered on supporting others and is skilled at building relationships across all levels of the organization.
Brings a high level of integrity and ability to handle sensitive and confidential information with maturity and discretion is a must.
Has a proven ability to thrive in a fast-paced environment, juggling multiple projects and priorities while demonstrating excellent time management, organization, and attention to detail.
Is excellent with data entry, data auditing, and working with large data sets to identify and correct discrepancies and recommend solutions .
Has familiarity with HRIS systems (Workday experience is a strong plus).
Is proficient in Google Sheets or Microsoft Excel, including working knowledge of formulas, functions, and pivot tables for data analysis and reporting.
Is customer-service oriented and approaches every employee interaction with professionalism
Possesses excellent verbal and written communication skills, with the ability to explain HR processes clearly to employees at all levels.
Has an ability to quickly adapt to a fast paced environment.
Requirements
At least 4 years experience in People Operations
Prior experience supporting immigration and visa processes (e.g., H-1B, OPT, PERM).
Experience managing contractor or vendor onboarding workflows.
Background in a high-growth or tech environment.
Our Commitment to Diversity, Equity, and Inclusion at Demandbase
At Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.
We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
We acknowledge that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together.
Unsolicited Submissions
At Demandbase, we value thoughtful partnerships and direct connections with candidates. We’re not accepting unsolicited resumes or outreach from third-party recruiting agencies. Any unsolicited submissions will not be reviewed, and no fees will be paid.
