Why This Job is Featured on The SaaS Jobs
Synthesia sits in a modern enterprise SaaS category where retention is as strategic as acquisition, particularly as AI-led platforms expand within large accounts. A Renewals Manager role in this context is notable because it operates at the commercial backbone of subscription business models, translating product value and customer outcomes into durable recurring revenue through contract cycles and stakeholder alignment.
For a SaaS career, renewals work builds durable operating skills that travel well across B2B software companies: forecasting rigor, risk identification, and structured negotiation under time-bound renewal windows. The role’s cross-functional touchpoints with RevOps, Product, and enablement also reflect how mature SaaS organizations systematize customer engagement, using process design and automation to manage volume without losing commercial control.
This position tends to suit professionals who prefer measurable ownership and clear commercial accountability, while still enjoying collaborative problem solving across functions. It is a strong match for someone who likes combining customer-facing conversations with analytical work, and who wants to develop a repeatable playbook for renewals and expansion within a subscription environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role:
As a Renewals Manager at Synthesia, you will drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust
You will work very closely with the commercial teams to create a cohesive renewal experience for customers
You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
This is an ideal role for an individual who wants to expand their career with a fast-growing software company and is energized by combining customer engagement with architecting automated programs to support adoption at scale
About you:
3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
Analytical with strong problem-solving skills to interpret customer data and create new approaches or adapt existing ones in order to delight customers
Consistent track record of achieving personal and team goals
Ability to grow business in a strategic manner, i.e. creating new processes and initiatives.
As a Renewals Manager, you will:
Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risk
Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
Lead discovery and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Compensation: $100,000 - $130,000+ OTE. The final compensation package will be determined based on your experience, qualifications, and location.
At Synthesia we expect everyone to:
Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun
The good stuff:
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
A competitive salary + stock options in our fast-growing Series E start-up.
Paid parental leave
25 days of annual leave + public holidays + paid sick leave
100% Medical, Dental & Vision
401k Plan
A generous referral scheme
Fun culture with regular socials
A brand new computer + monitor
Remote USA - Central or Eastern standard time preferred
