Why This Job is Featured on The SaaS Jobs
This Renewal & Collections Specialist role stands out in SaaS because it sits directly on the subscription fault line where billing friction becomes churn risk. Positioned between Finance and Customer Success, the remit reflects how modern SaaS businesses protect recurring revenue by treating renewals, collections, and customer experience as one connected motion. The portfolio ownership and North America focus also signal a scaled, process-driven retention function rather than ad hoc account chasing.
For a SaaS career, the work builds durable exposure to the mechanics behind net revenue retention, from managing aging balances to influencing renewal outcomes with data and cross-functional coordination. Regular use of Salesforce and KPI-based reporting aligns with how SaaS operators run revenue processes, and the emphasis on dispute resolution develops practical fluency in contracts, invoicing workflows, and escalation paths that carry across many subscription businesses.
This position tends to suit professionals who like structured problem solving, careful documentation, and consistent follow-through across a defined book of accounts. It also fits those who can balance firmness with relationship stewardship, and who prefer work that blends analytical prioritisation with frequent customer communication in a hybrid operating model.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As NinjaOne continues its remarkable growth journey, we are seeking a Renewal & Collections Specialist to joinour Global Customer Retention team, supporting the North America region. This role sits between Finance andCustomer Success, owning an assigned portfolio of accounts across the collections and renewals lifecycle. Youwill proactively manage past-due balances, protect subscription revenue at renewal, and partner with cross-functional teams to resolve billing issues and reduce churn risk.
Location: Hybrid remote in Tampa, FL or Austin, TX. In the office 3 days per week.
Portfolio & Collections Management:
Cross-Functional Partnership:
Track and report portfolio performance against team KPIs, including recovery rate, time to contact, andrenewal save rate.
1-3 years of experience in collections, accounts receivable, renewals, or customer success, ideally in a B2BSaaS environment.
You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility,Innovation, and are committed to reinforcing and growing this mindset on your team
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
