Why This Job is Featured on The SaaS Jobs
This listing is notable in a SaaS context because the store is described as being powered by the Leap Platform, pointing to a retail operation run through a software layer rather than standalone store systems. For SaaS professionals, that intersection of physical retail and platform-enabled execution is a recurring theme across modern commerce, where tooling, data, and standardized workflows shape frontline performance.
Over time, the role can build fluency in the operational mechanics that SaaS companies often productize: consistent process adherence, metric-driven decision making, and disciplined use of systems like Shopify, CRM, and collaboration tools. Experience translating daily performance signals into coaching and prioritization also maps well to SaaS environments where outcomes are tracked tightly and improvements are iterative.
This position tends to suit someone who prefers hands-on leadership and is comfortable being accountable for day-to-day execution when acting as Leader on Duty. It also fits professionals who enjoy developing others through structured feedback and who are interested in how software platforms influence customer experience and operational consistency in real-world settings.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand:
Potter, designer and author Jonathan Adler launched his namesake brand after leaving his day job to pursue his first love: pottery. In 1993, Barneys bought his collection of pots, and five years later, he opened his first store in Soho.
Today, we are a design company with retail locations worldwide, a thriving e-commerce site, a full slate of residential and commercial projects, and a global wholesale business. We strive to create luxe and livable interiors that are seriously designed, but don’t take themselves too seriously.
About the Role
We are seeking a passionate and results-driven Sales Supervisor to join our boutique, powered by the Leap Platform, on the Upper East Side opening September 2026. This opportunity is ideal for a hands-on retail leader who thrives on the sales floor, develops teams, and creates exceptional customer experiences.
As a key member of the leadership team, you will serve as the Leader on Duty, partnering with the Store Manager/General Manager to drive sales performance, lead daily operations, and ensure the team delivers an elevated in-store experience. When the Store Manager is not present, you will confidently oversee the business, ensuring sales goals are achieved, brand standards are maintained, and customers receive exceptional service.
Hourly Pay Range: $22/hr – $26/hr Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. This role is bonus eligible.
What You'll Do
Drive Sales Performance
- Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
- Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
- Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.
Deliver an Exceptional Customer Experience
- Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
- Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.
Lead & Develop the Team
- Serve as a trusted leader on the sales floor by providing coaching, feedback, recognition, and ongoing support to develop a high-performing team.
- Partner with store leadership to onboard new team members, reinforce training, and foster a culture of accountability and collaboration.
Lead Daily Store Operations
- Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.
- Execute brand standards across visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies.
- Support store events, activations, new store openings, and market initiatives as needed.
Key Performance Indicators (KPIs)
Sales Leadership & Business Performance: Leads the team to achieve daily sales goals and key performance metrics through effective coaching, floor leadership, and commercial execution.
Customer Experience & Brand Loyalty: Creates meaningful customer connections through exceptional service, product expertise, and engagement strategies that drive loyalty and repeat business.
Team Engagement & Development: Builds a high-performing team through coaching, recognition, collaboration, and consistent reinforcement of brand expectations.
Operational Excellence: Maintains strong execution of store standards, operational processes, and daily business priorities.
Position Requirements
- 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
- Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment.
- Strong customer-focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences.
- Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships.
- Strong organizational skills and attention to detail while managing multiple priorities.
- Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace preferred.
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs.
- Must be at least 18 years of age.
About Leap
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks
Leap offers a competitive total rewards package, which includes:
- Bonus eligible
- Medical, dental, and vision benefits (must average 32+ hours per week)
- AllOne Health Employee Assistance Program
- 401(k)
- Accrued PTO:
- Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
- Part-time hourly employees accrue PTO in accordance with local laws.
- Employee discount and wardrobe allotment for participating Leap brands
Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities.
