Why This Job is Featured on The SaaS Jobs
This SMB Account Executive role sits in a core SaaS growth function, where revenue is driven through repeatable motions rather than one off deals. Selling customer communications software into small businesses typically means navigating varied use cases and translating product value into clear outcomes, a common pattern in product led SaaS. The remit spans prospecting through close, which signals a role anchored in full cycle execution and pipeline discipline.
For a SaaS sales career, this kind of seat builds durable skills in consultative discovery, forecasting hygiene, and message consistency across a defined segment. The emphasis on a formal sales framework and partnering with solutions engineering reflects how modern SaaS teams standardise execution while still tailoring to customer context. Exposure to cross functional feedback loops with R&D and marketing also develops the habit of treating sales as an input to product and positioning.
The role tends to suit someone who prefers structured selling with measurable targets and enjoys owning an end to end process. It aligns well with professionals who want to deepen outbound capability while staying close to product nuance, and who are comfortable working across a wide range of small business buyer profiles in an in office environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
What's the opportunity?
As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
- Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
- Provide timely and accurate forecasts and clear visibility on revenue performance
- You’ll articulate Intercom’s value using the Command of the Message framework
- You’ll forecast and plan pacing throughout each month and quarter
- You’ll partner with SE’s to win flagship logos in the market
- You’ll partner with R&D and Marketing to act as the voice of your customers
What skills do I need?
- 2+ years experience in closing role
- 1+ years selling SaaS products
- Experience in outbound prospecting
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communicator
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive environment
- Exhibits a growth mindset, intellectual curiosity, and ambition
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- Catered lunch every weekday, plus a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Flexible paid time off policy
- Healthcare stipend towards private health insurance for you and your partner/spouse
- MacBooks are our standard, but we also offer Windows for certain roles when needed
#LI-Hybrid
