Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
Payroll, EOR, and workforce management sit at the intersection of SaaS product delivery and regulated operations, and this role is anchored in that reality. Papaya Global operates in a category where implementation quality directly shapes retention and expansion, because customers are relying on the platform to run core employment and payments workflows across many countries. That makes onboarding and go live work less about software setup and more about translating complex, real world requirements into repeatable platform outcomes.
For a SaaS career, implementation management in this domain builds durable skills in enterprise delivery: discovery and scoping, stakeholder alignment, risk management, and cross functional execution with Product, Engineering, and Operations. The exposure to integrations with HRIS and ERP systems is particularly transferable across SaaS, since ecosystem connectivity and data migration are common friction points in scaling deployments. The listing’s emphasis on improving methodologies and using AI tools also signals a modern operations mindset focused on efficiency and standardisation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
We're looking for a
Global Payroll & EOR Onboarding Implementation Manager to join our Operations teams!
Key Responsibilities
- Lead end-to-end onboarding and implementation projects for Global Payroll, Employer of Record (EOR), and workforce management solutions.
- Act as the primary point of contact throughout the implementation lifecycle, ensuring a smooth and successful client experience.
- Conduct discovery sessions to understand client payroll, HR, compliance, operational, and business requirements.
- Develop and manage implementation plans, timelines, milestones, and deliverables while ensuring projects are delivered on time and within scope.
- Guide clients through platform configuration, data migration, testing, payroll validation, go-live readiness, and post-launch stabilization.
- Collaborate closely with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams to ensure successful delivery and seamless handover.
- Support integrations between payroll, HRIS, ERP, and other third-party systems.
- Identify project risks, dependencies, and operational challenges, implementing mitigation plans when needed.
- Leverage AI-powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes.
- Contribute to the continuous improvement of implementation methodologies, playbooks, and best practices.
Requirements:
- Bachelor's degree or equivalent professional experience.
- 4+ years of experience in SaaS implementation, onboarding, consulting, project management, customer success, or similar client-facing roles.
- 3+ years of experience within payroll, global payroll, EOR, HR technology, or workforce management environments.
- Proven experience managing complex implementation projects from discovery through go-live.
- Strong understanding of payroll operations, onboarding processes, compliance requirements, and workforce management solutions.
- Experience working with HRIS, payroll, ERP, or workforce management platforms.
- Excellent project management, stakeholder management, and communication skills.
- Strong analytical and problem-solving capabilities.
- Demonstrated ability to leverage AI tools to improve productivity, project execution, documentation, data analysis, and operational efficiency.
- Comfortable working cross-functionally in a fast-paced, global environment.
Nice to have:
Nice to Have
- Experience with Salesforce or Salesforce-based applications.
- Experience with integrations, APIs, and enterprise software ecosystems.
- Experience supporting multinational organizations and global workforce solutions.
- Familiarity with Generative AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot.
What Success Looks Like
- Delivering high-quality implementations on time and within scope.
- Ensuring payroll, HR, and EOR processes are configured accurately and compliantly.
- Building trusted relationships with clients and internal stakeholders.
- Driving operational excellence through scalable processes, automation, and AI-enabled workflows.
- Achieving high levels of client satisfaction and successful transitions into ongoing service delivery.
