Why This Job is Featured on The SaaS Jobs
Safety has become a first order product constraint for AI delivered as SaaS, and this Technical Program Manager role sits at that intersection. The remit spans deployment readiness for models used in ChatGPT and an API, where reliability, monitoring, and mitigation work must translate into operational systems rather than one-off research outputs. That makes the position relevant to how modern SaaS platforms manage risk across a continuously evolving surface area.
For a SaaS career, the role builds durable program leadership skills in environments where product, infrastructure, and governance are tightly coupled. It offers practice in turning ambiguous risk domains into roadmaps, metrics, and repeatable processes, while coordinating across engineering, product, legal, and policy. Experience with incident management, capacity planning, and data infrastructure also maps well to other platform and trust focused functions across SaaS companies.
This position tends to suit program managers who are comfortable being the connective layer across specialized teams and who can keep complex workstreams moving without owning all execution. It aligns with professionals who enjoy structured communication, dependency management, and designing lightweight processes that scale, particularly in API driven products where stakeholder inputs are diverse and timelines are tied to releases.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The Safety Systems team is in need of a Technical Program Manager to streamline our full safety stack and integration of various safety research and mitigations into ChatGPT and our API. This role is critical for driving safe deployment of our new models, synthesizing inputs from multiple stakeholders — ranging across research, product, engineering, legal, and policy — and ensuring all the risks are effectively and properly monitored, mitigated, or resolved.
About the Role
As a Safety Engineering TPM, you will be responsible for critical tasks ranging from tracking safety engineering progress and risk tables to overseeing critical data infrastructure programs, acting as the connective tissue to enhance the deployment of OpenAI’s safety system. Additionally, you will create and execute a compute roadmap for your team to ensure that our top priorities are resourced while taking advantage of new opportunities to make key safety infrastructure investments. Your primary focus will be to build a foundational layer to support the safety of all of our models and products.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
Manage key risk areas and corresponding stakeholders.
Work directly with safety engineers, engineering managers, and product managers to build common safety infrastructure.
Manage data and compute infrastructure, including data residency and capacity planning.
Design and run key internal programs, including incident management and processes for regularly updating our safety mitigations.
Prioritize and manage a portfolio of infrastructure requests from other internal teams.
You might thrive in this role if you:
Have an undergraduate or graduate degree in computer science or computer engineering, or a demonstrated track record of engineering expertise.
Have an extensive track record of successfully delivering high-profile, complex technical projects against tight deadlines.
Are technically adept, and have effectively partnered with engineering and fundamental research teams of the highest caliber.
Have expertise in designing and implementing simple, scalable processes that solve complex problems.
Are relentlessly resourceful and thrive in ambiguous, fast-paced environments.
Have strong knowledge of content integrity and moderation, including industry best practices and regulatory guidelines.
Have exceptional written and verbal communication skills.
Care about AGI safety.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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