Why This Job is Featured on The SaaS Jobs
Implementation work sits at the point where SaaS value becomes real for customers, and this role operates in a product category with high operational stakes: HR and payroll. With an all in one platform spanning HR and payroll modules, the position reflects a mature SaaS environment where onboarding quality, configuration discipline, and compliance knowledge directly shape retention and referenceability, especially across Australia and New Zealand legislative contexts.
For SaaS career development, implementation consulting builds a durable blend of domain expertise and product fluency. Managing end to end rollouts across multiple customer portfolios develops repeatable skills in discovery, stakeholder alignment, training, and structured problem solving. The emphasis on root cause analysis and process improvement also maps well to longer term paths in customer success leadership, solutions consulting, or product operations, where insights from deployments inform better workflows and platform design.
This role best suits professionals who enjoy translating complex rules and requirements into clear system setups and practical guidance. It will appeal to someone comfortable owning customer outcomes across a defined implementation journey, collaborating with technical and subject matter partners, and maintaining strong organisation while handling concurrent projects. An interest in regulated, workflow heavy SaaS products is a strong indicator of fit.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values - we role model our values 100% of the time
- We Expect High Performance - we set a high standard and we’re not satisfied with being average
This role
The Implementation Consultant plays a key role in our Customer Experience Delivery teams, responsible for the end-to-end implementation of the Employment Hero platform. This includes both HR and Payroll modules. As the primary contact for customers, you will guide them through the implementation process by gathering requirements, configuring the platform(s), and ensuring compliance with legislative standards. There are multiple positions (3) available.
Your key focus areas will be:
- Ensuring that Payroll systems meet the requirements of Fair Work and National Employment Standards in Australia, as well as the corresponding legislative standards in New Zealand. You will also ensure that clients adhere to all relevant labour laws, providing guidance on compliance with payroll tax, leave entitlements, superannuation, and other statutory obligations.
- Helping and guiding our customers through our interactive training process. Many of our customers are not experts in Payroll and/or HR, and you will be managing many portfolios at any one time, so to be successful in this role, you will need to communicate effectively, influence stakeholders, and prioritise tasks to drive great outcomes.
This will include the following:
- End-to-End Implementation: Manage the implementation of both HR and Payroll platforms for clients, ensuring all solutions meet their specific needs.
- Consultancy and Training: Serve as the main point of contact, delivering comprehensive training and best practice guidance for the HR and Payroll platforms.
- System Configuration: Work with clients to gather requirements and configure their HR and payroll systems, ensuring compliance with relevant legislation.
- Cross-Functional Collaboration: Partner with subject matter experts, project coordinators, and technical teams to troubleshoot issues and ensure timely delivery.
- Root Cause Analysis: Perform detailed analysis and provide recommendations to optimise the platform’s functionality to meet client expectations.
- Customer Relationship Management: Build and maintain strong client relationships, focusing on high customer satisfaction and engagement.
- Legislative Compliance: Ensure clients are educated on relevant HR and payroll legislation, such as Australian and New Zealand labour laws, and help them configure their platforms accordingly.
- Process Improvement: Continuously review and enhance our implementation processes to improve efficiency and client outcomes.
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.
For this role, you’ll also bring:
- Knowledge of Australian Payroll legislation and Australian payroll processing.
- 2+ years of combined experience in HR or Payroll implementations (highly desirable but not essential)
- Exposure to other HR or payroll software and system configurations.
- Ability to manage multiple clients simultaneously, meeting critical deadlines.
- Strong communication skills, with the ability to influence and educate clients.
- Experience delivering customer training and providing technical support is highly regarded.
- Strong time management and organisational skills, with the ability to handle competing priorities.
What we can offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.
We verify candidate identity and location as part of our hiring process.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
