Why This Job is Featured on The SaaS Jobs
This Senior Delivery Director, Program Management role stands out in the SaaS ecosystem because it sits at the intersection of product adoption and services execution in a consumption oriented platform business. In companies like Snowflake, delivery is not an add on function; it directly influences time to value, expansion, and how reliably customers realize outcomes from complex data and AI initiatives.
For a SaaS career, the role offers durable experience in building scalable delivery operating models, including forecasting, utilization management, governance, and repeatable engagement patterns. Leading a sizable PM organization and standardizing methods across regions builds fluency in the metrics that matter in SaaS services, from backlog and burn down to customer satisfaction and escalation management. The remit also creates exposure to how services and go to market motions connect, particularly through collaboration with sales, partner ecosystems, and practice leadership.
This position is best suited to senior operators who prefer structured problem solving and can balance executive stakeholder management with hands on escalation leadership. It will fit professionals who enjoy turning delivery lessons into process and tooling improvements, and who are motivated by building high performing program management capabilities inside a large scale SaaS services organization.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
The Senior Delivery Director, Program Management role is part of the Snowflake Services Delivery Team. Our purpose is to accelerate customer adoption and drive customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools.
The Senior Delivery Director leads our team of Project Managers and the Project Manager (PM) teams that deliver on the Snowflake Services Delivery offerings to meet the customer business objectives/ goals. In this highly strategic role, the Delivery Director will develop and maintain strategies and processes to deliver best-in-class consulting and implementation services to accelerate customer success on their Snowflake journey.
RESPONSIBILITIES :
Delivery Readiness
Hire, coach, and lead the PM Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership
Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets
Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals
Lead the Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions
Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement
Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys
Partnering with Sales & Others
Collaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake
Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements
Work with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent quality
Partner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadership
Support the GTM team by participating in key sales pursuits
Draft and review scope for custom Statements of Work and provide feedback to SD GTM team regarding gaps, issues, and risks
Drive the creation and standardization of repeatable Industry based solutions that can be used across similar customers within a Vertical.
REQUIREMENTS :
On Day One We Will Expect You To Have:
15+ years of Professional Services delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering Professional Services with accountability for financial targets (revenue, headcount, utilization, etc.)
Strong management consulting experience and skills
Proven track record of building and executing a large scalable Program Management Office (PMO) within a Consulting or Professional Services organization
Demonstrated experience with end-to-end PMO governance frameworks for internal and external use
Experience building strong impactful teams in a highly collaborative and positive environment
Ability to leading by example and practice and willingness to directly get involved in escalations
Identity process improvement areas and prioritize areas of improvement and optimization
Experience identifying potential risks that could impact project timelines or deliverables.
Executive stakeholder presence; internal and external
Experience with a consumption-based business model, delivering on-premises and SaaS solutions
Experience managing cross-functional Professional Services teams (e.g. consulting, implementation, trainers, project managers), and working with delivery partners on initiatives to improve quality, reliability, and repeatability of service
Ability to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization)
Ability to travel as needed
KEY PERFORMANCE INDICATORS :
Hire to Headcount targets within given timeframes
Reduction of escalations and time to resolution
Snowflake consumption targets
Team utilization targets
Regional revenue targets
Engagement delivery quality
Effective management of Regional objectives
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
