Checkmarx is the AI-powered application security leader helping the world’s most security-conscious enterprises secure the software that powers modern life. For more than two decades, our unified platform and services have helped organizations protect human and AI-generated code from the first line through runtime, reducing risk across applications, cloud, and the software supply chain without slowing innovation.
We’re trusted by 1,600+ customers in 70+ countries, including some of the largest enterprises and governments in the world. Guided by research-led innovation and a developer-first mindset, we help every developer, security team, and enterprise build software that is risk-free by design.
Checkmarx is seeking a highly motivated and experienced Strategic Customer Success Manager (SCSM) to join our team. The SCSM will play a crucial role in helping customers achieve their desired outcomes by effectively using Checkmarx's application security solutions. This role requires a blend of technical expertise, strategic thinking, and exceptional customer engagement skills.
How will you make an impact?
- Provide expert deployment and operational guidance.
- Act as the primary technical liaison for customers.
- Collaborate with Support, Product Management, and other internal teams.
- Guide customers through onboarding and best practices.
- Monitor adoption and address hurdles to meet committed usage levels.
- Drive value-based activities to increase platform adoption and consumption.
- Design and execute Mutual Activity Plans tied to customer value and outcomes.
- Set and manage project milestones, celebrate wins, and address deviations.
- Provide insights from interactions and analytics.
- Highlight successes, challenges, and opportunities for growth.
- Build strong relationships with technical stakeholders.
- Advocate for customer needs within Checkmarx.
- Conduct training sessions on new features and provide refreshers.
- Quantify and report the impact of Checkmarx solutions.
- Provide regular value metrics to technical decision-makers.
- Identify and support expansion opportunities using success stories and ROI.
- Stay updated on Checkmarx products and cloud security trends.
- Contribute to newsletters and “what’s new” materials.
- Provide feedback on customer health signals.
- Help evolve engagement strategies based on product signals.
