About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
About the Role
Kaseya is seeking a BIS Product Analyst to bridge business and technology teams, transforming business needs into scalable solutions that drive operational efficiency and business growth.
You will partner with stakeholders across Sales, Marketing, Revenue Operations, Customer Success, Finance, Operations, Product, and Engineering to analyze requirements, improve processes, and support the delivery of enterprise solutions across Salesforce, GTM, Marketing, and related platforms.
Key Responsibilities
- Gather, analyze, and document business requirements.
- Facilitate workshops, stakeholder interviews, and discovery sessions.
- Translate requirements into user stories, workflows, business rules, and acceptance criteria.
- Analyze business processes and identify opportunities for automation and optimization.
- Support backlog refinement, sprint planning, testing, and release activities.
- Collaborate with Product Managers, Engineers, QA teams, and business stakeholders throughout the product lifecycle.
- Validate solutions through UAT and end-to-end testing.
- Analyze business and operational data to identify trends, risks, and improvement opportunities.
- Present findings, recommendations, and business impacts to stakeholders and leadership.
Required Qualifications
- Bachelor's degree in Business, Information Systems, Engineering, Computer Science, Marketing, Finance, or a related field.
- 3-5 years of experience as a Product Analyst, Business Analyst, Product Owner, Functional Consultant, Systems Analyst, or similar role.
- Experience gathering and documenting business requirements.
- Experience working in Agile/Scrum environments.
- Experience supporting testing, UAT, and software delivery.
- Experience with Jira, Azure DevOps, or similar tools.
Preferred Qualifications
- 3-5 years supporting enterprise applications and business systems.
- Experience with Salesforce, CPQ, CRM, ERP, Revenue Operations, Marketing Technology, or other GTM platforms.
- Experience with lead management, campaign operations, customer journeys, marketing automation, and customer lifecycle processes.
- Knowledge of data governance, data quality, and process improvement methodologies.
Essential Attributes
- Strong analytical thinking and problem-solving skills.
- Excellent communication, presentation, and facilitation abilities.
- Ability to work independently and collaboratively in cross-functional teams.
- Strong stakeholder management and relationship-building skills.
- Familiarity with integrations, APIs, middleware, and system-to-system data flows.
- Strong business process analysis and data analysis capabilities.
- Ability to translate data and requirements into meaningful business insights and recommendations.
- Ability to communicate complex concepts clearly to technical and non-technical audiences.
- Understanding of Sales, Marketing, Revenue Operations, and Customer Success processes.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Adaptable, curious, and committed to continuous improvement.
Technical Skills
Preferred experience with:
- Salesforce Platform and CPQ
- CRM, ERP, and MarTech platforms
- Requirements gathering and documentation
- User story development and backlog management
- Business process modeling
- Agile/Scrum methodologies
- Jira and Confluence
- User Acceptance Testing (UAT)
- Data analysis and reporting tools
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
