The Technical Trainer will develop and deliver engaging in-person and virtual training material on PagerDuty products and practices to existing customers. In this role, you will collaborate with team members and subject matter experts to create course outlines and course content, and then deliver them to our clients. The Technical Trainer will also be responsible for reviewing existing content in conjunction with student feedback, and working with team members to identify areas for improvement. The goal of the individual in this role is to ensure successful management of assigned training sessions that result in product adoption, and position PagerDuty as a leader in the Operations Cloud space.
Responsibilities:
- Deliver instructor-led (in-person or virtual) classroom training to end-users on a regular basis
- Deliver engaging and informative webinars on a recurring basis
- Assist in developing and maintaining technical training content, lab exercises, presentations, take-home materials, and other accompanying educational content
- Design and develop engaging course content and learning activities for virtual, in-person, and eLearning modalities with continuous improvement cycles
- Communicate with our Customer Success, Support, Sales, and Professional Services teams to identify popular training concepts to develop and deliver
- May be asked to write instructional content for eLearning product training courses
Basic Qualifications
- 3-5 years of experience supporting customers with Onprem solutions, cloud and SaaS products
- Demonstrated experience creating and implementing in-class exercises that incorporate real-world application and stimulate learner participation across multiple personas
- Understanding of DevOps, SRE and system administration including familiarity with scripting in BASH, Python, Ruby and/or other languages
- Understand types of system (node) that you write a job against, Linux/Redhat, Using SSH, Windows
- Experience with Command Line, Network Engineering Basics, Host/DNS Names, Basic Connections for Computers, Orchestration of Jobs and deployments as Tasks and Sessions
Preferred Qualifications
- Experience with cloud platforms (AWS, Azure, GCP) and Ansible
- Experience with ITSM tools such as ServiceNow
- General understanding of Adult Education practices and principles
- Multi-lingual an asset
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
For external applicants, including employee referrals, this role is expected to come into our Toronto office once per week, so they can thrive in their new role and fully embrace being a Dutonian!
