Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Join our Resiliency Engineering team at Genesys, where you’ll drive platform reliability at scale. As a Senior Service Resiliency Engineer, you will analyze system trends, lead resilience initiatives, and shape the architectural direction of our microservices platform. This is a hands-on, high-impact role where you’ll work closely with engineering teams to implement innovative resilience strategies across our global infrastructure.
Key Responsibilities:
Analyze system stability trends and identify areas for improvement across distributed services
Implement resilience patterns (e.g., circuit breakers, retries, bulkheads, load shedding) to reduce system failures
Develop and maintain automated tools for service health measurement and static analysis
Guide engineering teams in applying best practices in system resilience and observability
Apply chaos engineering principles to proactively identify weaknesses in the platform
Research and evaluate emerging technologies related to service resilience and high availability
Drive enablement efforts through documentation, standards, and presentations to technical and non-technical audiences
Manage the full development lifecycle for resilience-focused tools and enhancements
Collaborate with platform and service teams to embed reliability into design decisions
Contribute to team-wide initiatives that support Genesys’ innovation and customer trust
Qualifications:
Minimum 5 years of experience in software engineering using Python, Go, Java, or TypeScript
Strong understanding of microservices architecture and distributed systems
Minimum 2 years of hands-on experience with AWS
Proven ability to diagnose and resolve complex systems issues
Proficient with observability tools such as CloudWatch, New Relic, or SumoLogic
Clear and effective communication skills, both technical and non-technical
Data-driven approach to problem-solving with strong analytical skills
Commitment to continuous learning and embracing empathy in technical collaboration
Preferred Qualifications:
Previous experience in SRE or DevOps roles
Experience implementing resilience patterns such as retries, timeouts, and bulkheads
Exposure to chaos engineering or failure injection frameworks
Familiarity with performance testing tools and techniques
Hands-on experience with AWS CloudFormation, Terraform, and CI/CD pipelines
Experience with OpenTelemetry and distributed tracing
Understanding of SLIs, SLOs, and error budgets
Contributions to open-source projects or technical blogs
Why Join Us?
Be part of a team that’s redefining resilience at Genesys—where your ideas will directly impact the experiences of millions of users worldwide. We foster a culture of empathy, innovation, and collaboration, and we’re looking for leaders who thrive on solving tough engineering problems with creativity and heart.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
