Role Overview:
As a Principal Professional Services Consultant you will sit at the nexus between the Customer Success Manager, the Account Executive, Professional Consultants, and Support. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our native integrations, you are fundamental to helping customers realize and optimize our Product Suite capabilities.
How You Impact Our Vision: Key Responsibilities
- You play the part of a consultant, project manager, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer experience.
- You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
- You demonstrate knowledge of IT monitoring tools and IT Operations, have supported Java applications and can do basic scripting.
- You will run the technical discovery process and are capable of handling questions in security questionnaires.
- You help customers design integrations to provide a seamless implementation with their current technology stack.
- You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive.
- You have experience supporting products in both the SaaS world and on-prem.
- You can articulate the business value of our solution and drive the long term goals.
- You are an extraordinary partner – to the account/product team and to your customers
- You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team
- You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail
Basic Qualifications:
- Experience managing customer engagements and proof of concepts/value
- Ability to create and deliver demonstrations to small or large groups
- Ability to script in BASH and python, competent using the Linux CLI, and knowledge APIs
- Experience with enterprise infrastructure, including cloud deployments and containers
- Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
- Ability to travel to customer sites as necessary (~25%)
Preferred Qualifications:
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
For external applicants, including employee referrals, this role is expected to come into our Santiago office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!
