Enablement Program Manager – Delivery Focus
📍 Location: Remote / [Santiago, Chile]
🔍 Department: Global Field Enablement
🕒 Type: Full-time
About PagerDuty
PagerDuty is the leader in digital operations management, empowering teams to prevent and resolve business-impacting incidents faster. We are committed to driving excellence in our go-to-market teams by delivering world-class enablement programs that accelerate productivity, drive performance, and enhance customer engagement.
About the Role
The Enablement Program Manager – Delivery Focus is responsible for the execution and support of high impact programs...this role will focus on the delivery portion of the initiatives, including calendaring, reporting, roster management, and scheduling.
As a key player in the Global Field Enablement team, you will work cross-functionally with subject matter experts, sales leaders, and product marketing to deliver enablement programs that drive measurable outcomes.
Key Responsibilities
✅ Enablement Program(s) Delivery
- Organizing attendance and messaging leading to engaging, interactive training sessions for sales, customer success, and partner teams.
- Supporting structured onboarding programs designed to accelerate new hire ramp-up time.
- Coordinating and facilitating workshops, webinars, and in-person sessions that enhance skill development and retention.
✅ Execution & Logistics
- Partner with global program managers to align, manage, communicate logistics, coordination, and execution of enablement deliverables and offerings, ensuring smooth program delivery.
- Manage scheduling, communications, and learning platform updates to keep teams informed and engaged.
- Maintain enablement resources, ensuring they are up-to-date and easily accessible.
✅ Program Measurement & Continuous Improvement
- Gather feedback and analyze engagement data to refine enablement offerings.
- Measure the effectiveness of enablement sessions and recommend improvements based on performance insights.
- Leverage learning best practices to optimize program delivery and knowledge retention.
Qualifications & Experience
🔹 3-5+ years of experience in sales enablement, sales training, or program delivery in a B2B SaaS environment.
🔹 Strong facilitation and presentation skills, with the ability to engage diverse audiences.
🔹 Experience managing and delivering enablement programs, including in-person and virtual training.
🔹 Knowledge of sales methodologies, such as MEDDICC, Command of the Message Solution Selling, is a plus.
🔹 Highly organized with strong project management skills and attention to detail.
🔹 Comfortable working in a fast-paced, dynamic environment with shifting priorities.
🔹 Proficiency with enablement tools (e.g., Highspot, WorkRamp, Docebo) and LMS platforms is a plus.
🔹Availability to work 4 day per month into our Santiago office
🔹Fluent English is required
Why Join Us?
🚀 Make an Impact: Help shape the enablement strategy that drives the success of PagerDuty’s go-to-market teams.
📈 Growth & Learning: Work with a best-in-class enablement team and gain exposure to cutting-edge sales methodologies.
🌍 Culture & Collaboration: Join a team that values innovation, collaboration, and customer-centricity.
Ready to empower our teams and drive performance? Apply today!
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
For external applicants, including employee referrals, this role is expected to come into our Santiago office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!
