Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Commercial Talent Network – Mexico
About This Opportunity
At Genesys, we are always looking to connect with exceptional commercial talent. This posting is part of our evergreen hiring strategy — it is not linked to a current open role, but rather designed to build a strong talent pipeline and stay in contact with professionals who are passionate about customer experience and eager to join our growing team in the future.
By joining our Commercial Talent Network, you’ll be among the first to be considered when new opportunities arise, allowing us to engage with you early and explore potential matches based on your background, interests, and career goals.
The Main Roles We are Pipelining For (Not Exclusive)
We are looking to connect with senior sales leaders who are passionate about driving growth and building strategic relationships in the tech space. As a Commercial Account Director, you will lead high-impact initiatives, manage direct sales, and work closely with executive leadership to shape go-to-market strategies across Mexico. This is a great opportunity for experienced professionals ready to influence outcomes, coach high-performing teams, and expand Genesys’ commercial footprint.
Genesys is seeking experienced and results-driven sales professionals to join the Commercial team in Mexico. The Commercial Account Executive is responsible for developing and executing strategic sales plans, managing direct sales cycles, and building strong relationships with customers to drive revenue across the Genesys suite of solutions. This role offers the opportunity to work in a dynamic environment, engage with senior stakeholders, and play a key role in expanding the company’s commercial presence in the region.
·What You will Do in Future Roles
- Develop and execute a go-to-market strategy to drive revenue across the Genesys suite of CX solutions.
- Manage a portfolio of mid-market to enterprise customers, with a focus on building long-term strategic relationships.
- Generate and maintain pipeline, drive new business, and meet or exceed quarterly and annual sales targets.
- Collaborate closely with internal teams (presales, marketing, solution consulting, customer success, legal) to shape and close deals.
- Lead customer conversations across all levels — from technical stakeholders to C-level decision makers.
- Provide accurate forecasting and reporting in partnership with sales leadership.
- Act as a Genesys ambassador in the region, maintaining strong relationships with customers, partners, and peers.
What We're Looking For
- 5+ years of experience as an Account Executive or Account Director
- Proven success in technology sales, ideally in SaaS or Customer Experience (CX/CXaaS) solutions
- Strong understanding of enterprise sales cycles and ability to lead strategic accounts
- Experience working in cross-functional, collaborative environments.
- Strong commercial acumen, negotiation skills, and results-driven mindset
- Familiarity with MEDDPICC or similar sales methodologies is a plus.
- Proven experience generating demand in greenfield accounts and qualifying opportunities with discipline and structure.
- Self-starter mindset with a proactive approach to building pipeline and driving engagement.
- Excellent verbal and written communication skills in Spanish and English
- Based in Mexico (preferably Mexico City) or open to relocation.
What You Can Expect
- You will be informed of new commercial openings in Mexico as they go live.
- Receive early consideration for roles aligned to your skills and experience.
- Gain insight into Genesys as an employer and the evolution of our business in LATAM.
- Stay connected with our Talent Acquisition team and be part of our long-term hiring vision.
Note
This is not an active opening. Submitting your interest here allows us to proactively engage with talent ahead of future needs. We appreciate your interest in Genesys and look forward to learning more about you!
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
