About the Role:
As a Fraud Operations Analyst, you will act as a fraud-fighting detective and be responsible for helping make Gusto the safest and most secure payroll and benefits solution. We find patterns, recognize uncharacteristic behavior, and put our critical thinking to use constantly. Not only are we detectives but we don’t stop looking to iterate and optimize the way we do things so that we can keep becoming more efficient and reducing customer pain.
About the Team:
The Risk Operations organization is at the core of our business and our team is a key stakeholder in company decisions and operations - The Fraud Operations team safeguards our customers, company, and platform integrity. We currently process +$50bn of payroll annually, but with your help, we will process more in a safe and sustainable way. We are a small, close, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.
Here’s what you’ll do day-to-day:
- Run Operations: Own and optimize our operational task queues—keep things flowing, unblock teams, and put the pieces together to make sense.
- Hunt fraudsters: You are our internal police force - prevent the bad guys from abusing our system by reviewing, monitoring and investigating new accounts and suspicious activity.
- Solve puzzles: Fraud is a complicated puzzle to solve. Come up with innovative methods to identify trends, patterns, and ultimately, catch the bad guys.
- Operate cutting-edge tools: Scope and drive continual enhancements to our systems and processes to identify and eliminate fraudulent activity.
- Work closely with key stakeholders: Work cross-functionally with internal teams, our customers, and external partners.
- Deliver world-class customer service: Be a resource to our internal teams and customers while working as a Subject Matter Expert to help with escalations pertaining to our area of expertise.
Here’s what we're looking for:
- Attitude: Goal-oriented, positive, and proactive. Comfortable in a fast-paced, results-oriented work environment. Communicates well with others.
- Discipline: Excellent time management skills and ability to handle multiple projects/tasks simultaneously. Is extremely process and policy oriented.
- Values: Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time.
- Thought Process: An insatiable appetite for problem solving, knack for structured thinking using a data driven approach, ability to spot unusual patterns, and sharp attention to detail.
- Experience: 2+ years of experience in operational work, detection and/or investigation. Bonus if in the banking or payments industry.
- Bonus points for:
- Professional certifications (CFE)
- Payroll industry experience
- Professional Tech experience
- SQL knowledge
Our cash compensation amount for this role is targeted at $27.35/hr - $31.10/hr in Denver. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
