Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
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Job Description
Job Title: Expense Helpdesk Specialist
Department & Team: FSSC - Global Expense Management
Reports to: Travel and Expense Team Lead
Location: Manila (Flexible)
Summary:
Reports to the Helpdesk Team Lead, Helpdesk Analyst will be responsible in supporting the end-to-end of Expense Management Process supporting North America, APAC and EMEA Region. This is an individual contributor role and will be responsible contributing to meet the SLAs as well as KPI’s of the Expense Management service delivery team.
Stakeholders of this role will include Genesys employees, vendors, Procure to Pay team, Controllers, Tax, Treasury Team, Internal Audit, Payroll team and different business units needing the support from the end-to-end Expense Management Process.
The department can be very busy during year end and quarter end and therefore a calm approach is required together with the ability to prioritize workload to achieve maximum efficiency is an advantage. As such, good communication and organization skills are required.
Key Responsibilities:
- Respond to internal as well as external stakeholder inquiries regarding Travel & Expense, expense liquidation, Concur as well as status of invoices and payments in a timely manner and with high quality
- Reconcile vendor statement of account (SOA)
- Review of vendor account balances prior to confirmation of Expense Manager
- Perform activities to comply with company policies and SOX controls with the prescribed procedures.
- Identify issues and initiate process improvements as well as escalate to Leadserhip as necessary
- Work with Internal Audit team for SOX preparedness initiatives within the Procure to Pay Team
- Participate in UAT testing for any system related changes including interfaces and support automation related initiatives
- Performs reconciliation of Accounts Payable and Vendor-related G/L accounts including Aged Unprocessed/Pending Invoices
- Investigates and resolves invoice mismatches in the system or rejects/returns invoices as per agreed procedure
- Research and resolve concerns related to Travel & Expense, vendor Invoices/credit notes to make it ready for payment
- Correcting invoice posting errors in a timely accurate process
- Accountable in delivering the agreed SLA and KPI’s of Accounts Payable team
- Perform Root Cause Analysis for issues raised/escalated and recommend/propose corrective/preventive action to avoid recurrence and improve internal processes; define, document, and develop process flow
- Analyzes and follows up on outstanding issues to avoid overdue requests, communicates issues accurately that may affect payment processing. Investigates and initiates queries with the vendors promptly as needed
Minimum Requirements:
- Fresh graduate to one year experience, preferably a graduate of BS Accountancy or any Business-related Degree
- Work experience in a multi-national and/or shared service companies (preferred)
Skills:
- Solid understanding of accounting -related principles, internal controls, Travel & Expense as well as AP experience; understanding of Purchase to Pay process and data workflows
- Knowledgeable in Concur, Coupa, Workday or other ERP
- Proficient in MS applications, including but not limited to Excel, Word and PowerPoint
- Highly analytical, critical thinking ability and with strong attention to detail and with strong problem-solving skills, takes initiative, strong accountability and uses good judgment, excellent follow-up skills
- Outstanding organization skills
- Excellent interpersonal skills able to interact effectively with all departments and levels within the company
- Excellent written and verbal communication skills; assertive
- Strong customer service and proactiveness
- Able to handle multiple tasks with minimal supervision and instructions with high degree of accuracy, consistency and punctuality; with effective time management
- Ability to handle a high-volume, deadline driven environment; can work under pressure to meet strict deadlines with effective prioritization
- Ability to successfully adapt to changing priorities and work demands in a fast-paced environment
- Ability to collaborate and work effectively with other team members
- Results oriented and can work with minimal supervision
- Can work on a flexible work arrangement and shifting schedules
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
