Director, Customer Learning

Seeq • United States • $160k / year • 1m ago

🚀 We're Hiring: Director, Customer Learning
📍 Remote | Full-Time | Seeq Corporation

At Seeq, we help industrial companies unlock the power of their data. We’re looking for a strategic and dynamic Director, Customer Learning, to lead our customer education programs, accelerate product adoption, and drive long-term customer success.

In this role, you’ll scale Seeq’s learning strategy by building impactful programs and leading a high-performing team of instructional designers and education professionals. If you thrive at the intersection of learning strategy, customer enablement, and cross-functional collaboration, this is your next big move.

🔹 Strategic Leadership

Drive the vision and execution of a global customer learning strategy aligned with business goals and the customer lifecycle.
Partner with senior leaders to define metrics and success criteria tied to revenue, retention, and adoption.
Collaborate across product, customer success, sales, and marketing to deliver a unified, seamless customer experience.
Hire, lead, and develop a high-performing team of instructional designers, LMS specialists, and facilitators.
Foster an environment of innovation, experimentation, and psychological safety.

🔹 Program Development & Management

Build and deliver multi-modal learning programs: self-paced courses, certifications, live virtual sessions, and in-person training.
Launch scalable onboarding programs to accelerate time-to-value for diverse customer segments.
Design tailored curricula for key personas—admins, power users, analysts, and more.
Establish learner journeys that match industry, technical skill, and customer goals.

🔹 Technology & Platform Strategy

Evaluate, implement, and optimize learning management systems and customer training platforms.
Integrate learning tools with customer dashboards and Salesforce to create a seamless experience.
Use data to track learner progress, surface insights, and continuously improve content and delivery.
Stay on the cutting edge of educational tech, platforms, and design practices.

🔹 Stakeholder Partnership and Influence

Work closely with marketing to promote customer success stories and education outcomes.
Influence internal stakeholders through storytelling backed by data and learner impact.
Facilitate knowledge-sharing and learning advocacy across departments and customer-facing teams.

🔹 Internal Learning & Compliance Support

Support company-wide compliance training efforts (e.g., data privacy, security, and regulatory requirements).
Partner with HR and legal to track training completion and ensure audit readiness.
Assist with internal learning initiatives, career development programs, and team workshops.

🔹 Performance Measurement & Optimization

Define KPIs such as course completion rates, certifications, and product adoption scores.
Conduct regular assessments of learning impact and report ROI to executive leadership.
Build feedback loops with learners and internal teams to drive continuous improvement.
Present quarterly business reviews with insights and actionable recommendations.

🧠 What You Bring

8+ years in customer education, learning & development, or customer-facing roles
5+ years in a leadership role at a B2B SaaS company
Proven track record of success at high-growth technology companies (Series B+ preferred)
Experience designing and scaling customer learning programs that drive product adoption
Strong understanding of adult learning principles and instructional design best practices
Proficiency with LMS platforms, analytics tools, and customer success tech stacks
Data-driven mindset and excellent communication skills
Knowledge of technical products, data analytics tools, and integrations (SQL/API familiarity a plus)
Experience with customer success metrics and methodologies
Knowledge of adult learning best practices and certification program development

🌟 Preferred Qualifications

Advanced degree in Education, Instructional Design, or Business
Certifications (e.g., CPLP, APTD)
Consulting or professional services background
Experience with complex, technical software requiring in-depth user training

💡 Why Seeq?

Seeq is a fully remote company that thrives on innovation, flexibility, and impact. We’re proud to be named one of Inc.’s 2025 Best Workplaces. Join us to build something meaningful—where your work helps customers learn, grow, and succeed.

Ready to build a world-class customer learning function? Apply now, and let’s shape the future of customer success—together.

About Seeq

Seeq is a remote-only company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.

We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.

We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.

The Perks of Working at Seeq

Competitive salary plus equity incentives
- $160,000 USD base salary
Benefits:
- 12-week paid Seeq family leave
- Unlimited PTO
- Internet and mobile phone reimbursements
- Medical benefits
- Group term life insurance
- Short-term and long-term disability insurance pre-tax benefits
- Voluntary vision and dental (ortho)
- Vacation bonus program
- Employee Assistance Program
- Generous home office allowance
- The best co-workers (we've analyzed the data, so we know it's true.)
- Pet-friendly workspace (your dog will be so happy to have you home)
- You love your job!

Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.