Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Profile: Solution Engineering Career
Job Description:
#LI-Hybrid
Location: Mexico City
Function: Senior Solution Consulting / Pre-Sales Engineering
We’re looking to connect with talented professionals for future opportunities as a Senior Solutions Consultant at Genesys. If you have deep expertise in pre-sales, solution architecture, and customer engagement—and you’re passionate about helping companies transform their customer experience—we’d love to hear from you.
The Senior Solutions Consultant plays a critical role in supporting the pre-sales process of Genesys solutions, working both directly with our sales teams and indirectly with partners across Latin America. This role combines deep product knowledge, strategic thinking, and strong communication skills to deliver high-impact, value-driven engagements.
Key Responsibilities:
- Participate in RFx responses by positioning the capabilities of Genesys solutions.
- Deliver compelling technical and functional presentations tailored to both technical and non-technical audiences.
- Collaborate with account executives to understand customer needs and align solutions accordingly.
- Identify pain points and opportunities in customers’ current operations and propose Genesys-based solutions.
- Advise on complex system integration, architecture, and interoperability with third-party platforms.
- Support value analysis exercises such as benefit benchmarking, ROI, TCO, and business case development.
- Work closely with partners to transfer knowledge on Genesys innovations, best practices, and product updates.
- Support sales teams during the contracting phase, providing technical insights and risk assessments.
Key Qualifications:
- Proven experience with Genesys or similar CX/CXaaS platforms.
- Strong understanding of cloud-based customer experiences technologies.
- Ability to clearly explain complex concepts to both technical and business stakeholders.
- Experience with system integration, APIs, and solution architecture.
- Skilled in managing customer expectations and influencing strategic decisions.
- Fluency in English is required.
- Prior experience working in LATAM markets is a strong advantage.
This position is part of our Talent Pool, meaning we are not hiring for a specific opening at the moment. By joining the pool, candidates will be among the first considered when a matching opportunity becomes available in the region. It’s a great chance to connect early with our recruitment team and stay updated on new roles that align with their background.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
