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Customer Success Manager (Saudi Arabia)

Filigran • New York, USA • 17h ago

Filigran

Customer Success Manager (Saudi Arabia)

Permanent contract

الرياض

Salary: Not specified

Fully-remote

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15 hours ago

Filigran

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Questions and answers about the job

Yes, fully remote work is allowed for this job.

Type of contract for this position: Permanent contract

The position

Job description

🎯 The Role

We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers across Middle East. Based in Saudi Arabia and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

💼 Your Responsibilities

Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal
Deliver training and carry out missions for customers
Build strong, proactive relationships with customers across Middle East
Identify and support opportunities for upsell and cross-sell in partnership with Sales
Coordinate with internal teams to resolve customer issues quickly and effectively
Collect and share customer feedback to improve product and service quality
Track success metrics and use data to inform customer strategy and engagement

🤝 Who You’ll Work With

You will report to the Head of Customer Success
Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering
Partner with regional teams to serve a diverse Middle East customer base
Collaborate cross-functionally to ensure high customer satisfaction and retention

🧬 Profile We’re Looking For

5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech
3+ years of experience in the cybersecurity sector, especially threat intelligence
Based in Saudi Arabia with experience supporting regional customers in Middle East
Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)
Excellent communication skills and comfort working in English-first environments
Comfortable in a remote, async-first culture
Experience with CRM/CSM tools, customer journey tracking, and success metrics