Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Job Title: Senior Commissions Analyst
Department & Team: Finance, Global Commissions Team
Reports to: Commissions Manager, Commissions Finance
Location: Manila, Philippines
Summary:
We are seeking a detail-oriented and analytical Senior Commissions Analyst to join our Finance – Commissions Team in Manila, Philippines. Reporting to the Commissions Manager, this role is responsible for ensuring the accurate and timely calculation and payout of commissions in compliance with company policies.
The ideal candidate will bring solid experience in sales incentive operations, advanced Excel proficiency, and a collaborative mindset to work effectively across departments including Finance, Payroll, Customer Success Leadership, and HR. You will play a key role in supporting the Customer Success team through insightful reporting, strategic analysis, and continuous process improvement. This position also involves resolving commission-related inquiries, modeling commission statements and reports, and contributing to global commissions projects.
Key Responsibilities:
The primary responsibilities for this role include (but are not limited to).
- Accurately calculate and process all compensation commission plans, ensuring payments are complete, timely, and aligned with company policies
- Prepare, review, and validate data for commission statements and payouts
- Apply knowledge of commission plans, gather relevant data and perform necessary calculations
- Deliver reporting and strategic analysis to support the Customer Success team, CSS leadership, Finance, and other business stakeholders
- Assist in the evaluation, modeling, and continuous improvement of new or revised CSS incentive programs, identifying opportunities for efficiency and automation
- Investigate and resolve commission-related disputes, providing responsive and professional internal customer service
- Build and maintain strong working relationships with Finance, Payroll, Customer Success & Support Leadership, and Human Resources
- Handle confidential information with discretion and professionalism
- Conduct ad hoc analyses related to incentive and commission data
- Support the Commissions Manager on global projects involving documentation, detailed Excel modeling, and reporting
Minimum Requirements:
- At least 5 years of experience in a sales operations or finance role with at least 3 years focus on supporting sales incentive programs.
- Bachelor’s degree in accounting, finance or any business-related field; CPA preferred but not required
- Proven ability to work independently, demonstrating resourcefulness and initiative
- Highly self-motivated with strong multitasking skills and the ability to thrive in a fast-paced, dynamic environment
- Comfortable collaborating with cross-functional teams and building effective working relationships
- Strong attention to detail, quick thinking, and the ability to manage multiple priorities
- Excellent verbal and written communication skills, with strong interpersonal abilities
- Proficient in Microsoft Excel, PowerPoint
- Familiarity with Tableau, Salesforce.com, Workday HCM, DocuSign, and Microsoft Access is a plus
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About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
