Open to candidates based in Pacific time in the US.
Algolia, the leader in providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities, is seeking a Solutions Architect to accelerate technical success and product adoption. You'll collaborate closely with enterprise customers, owning Algolia solution patterns and offering trusted advice for successful implementation. Additionally, you'll influence the product roadmap and facilitate tailored solutions, both internally and externally, to enhance customer success.
As a Solutions Architect, your role involves guiding customers in design, strategy, and best practices for Algolia product deployments. We're looking for candidates with a development and consulting background, technical expertise, and strong relationship skills to drive outstanding outcomes across business units and product teams.
THE ROLE WILL CONSIST OF:
- Be a Trusted Advisor; engage with our customers’ technical architects and business stakeholders to provide high-quality technical solutions and product training to drive successful customer outcomes
- Link business processes with product technical solutions
- Execute delivery methodology to drive projects to completion on time and on budget
- Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution
- Prototype and catalog new solutions to fit business pain points
- Consult on architecture, indexing, searching, and UI best practices
- Expand relationship and product usage within the enterprise segment
- Engage in customer calls and on-site visits to help inform and align on product roadmaps for future partnership growth
- Aid in the development of detailed action plan, roadmap, prototype, final recommendation document, SM Action Plan and Retrospective
- Partner with Success Management and Engagement Manager and other internal roles to understand project goals and deliverables
- Create and increase reusability of solutions content (blog posts, workshop tutorials, etc), tooling, and internal projects
- Build out tooling and/or collateral to help scale customer engagement
- Inform and ultimately evolve product ecosystem by listening and advocating for customers technical needs
- Work with Engineering to track and resolve feature requests and bugs
- Meet with Product to stay informed on the latest changes to Algolia ecosystem and disseminate internally and to customers as appropriate
REQUIRED SKILLS / EXPERIENCE:
- 5+ years experience in a customer-facing, consultative, and deeply technical role
- Prior relevant experience working with commerce platforms (Ex: Shopify, Magento, SFCC)
- Polished consulting skills
- Ability to tactfully navigate and effectively address client messaging and recommendations
- Ability to establish credibility and rapport with Senior Executives and technical and non-technical team member
- Proficient in Javascript/HTML/CSS for the front-end
- Proficient in a backend framework (i.e. node, Rails, Django, etc.)
- Excellent analytical and problem solving skills with a history of hands-on project management of large and small initiatives
- Ability to prioritize tasks effectively with a high-level of attention to detail
- Ability to quickly define dependencies, issues, and outline mitigation plans against risks
- Ability to work under tight deadlines while being flexible and responding to changing business and technical conditions
- Ability to communicate effectively to both the technology and business communities
- Consistent history of business-building successes and passion for results
NICE TO HAVE:
- French or Spanish Speaking
- Backend/frontend mobile development
- Analytics, A/B testing
- Project management experience
- Experience within search domain and search-as-a-service companies
- Familiarity in relevant verticals: E-commerce/Search/ CMS/ DXP
- Elastic/Solr
- Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure)
WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:
- GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
- TRUST - Willingness to trust our co-workers and to take ownership.
- CANDOR - Ability to receive and give constructive feedback.
- CARE - Genuine care about other team members, our clients and the decisions we make in the company.
- HUMILITY - Aptitude for learning from others, putting ego aside.
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