Algolia is an aggressively positioned, post-series D SaaS company focused on AI driven Search as a Service. We are looking for a new IT engineer for a partial remote position in the Bay area. This is a succession position that will be split 50/30/20 in EUC, application management and project management. This position may have up to 10% travel.
The Algolia IT team cares about the needs of our organization and the satisfaction of our end users. We are candid in communicating what needs to be done and we have the grit to see myriad tasks and projects completed during daily and quarterly timeframes. We trust each other, demonstrate respect for each other and are willing to ask for and provide help to each other.
Cultural fit:
- You want to work in an international environment.
- You value the strength diversity provides.
- You love being part of a team that exists in the operations nexus.
- You are excited to support a primarily remote organization.
Critical traits:
- You learn fast and retain well.
- You prioritize tasks effectively and self-initiate completion.
- You build relationships with non-IT stakeholders efficiently.
- You are adaptable in a fast-changing environment.
- You can demonstrate excellent communication skills.
EUC Responsibilities:
- Serve as the first point of contact for IT requests in all regions.
- Administrate the EUC tech stack with specialization in Gsuite, Okta, Atlassian, Zoom and Slack.
- Deploy and sunset devices for end users in the NA and APAC regions (macOS, Windows, Linux and all sorts of mobile devices).
- Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.).
- Create documentation to enable end users to interact with our hardware and software systems.
Engineering Responsibilities:
- Manage asset and service relationships and associated contracts with major vendors.
- Study and master the Algolia user tech stack, inside and outside of IT, including both fine-level details and overarching strategic goals.
- Coordinate across Algolia teams to design and manage effective and efficient internal SaaS deployments.
- Ally with Information Security and Infrastructure teams to maintain the safety of our people and products.
SaaS Responsibilities:
- Learn the complex SaaS environment inside of Algolia from an automation and stack management perspective.
- Propose improvements in stack maintenance and execute them.
- Identify ideal targets for procurement and sunset.
- Competency in AI tooling and additions to tooling from an execution and administration perspective.
Requirements:
- A BS in Computer Science or its equivalent in continuing education.
- 3+ years of technical support experience.
- 4+ years managing IT environments.
- Expertise with macOS and Windows as well as familiarity with Linux.
- Authorization to work in the United States.
We’re looking for someone who can live our values:
- GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
- TRUST - Willingness to trust our co-workers and to take ownership
- CANDOR - Ability to receive and give constructive feedback.
- CARE - Genuine care about other team members, our clients and the decisions we make in the company.
- HUMILITY- Aptitude for learning from others, putting ego aside.
#LI-Hybrid
