Why This Job is Featured on The SaaS Jobs
This Digital Adoption Content Engineer role sits at the intersection of product usage, in-app experience, and enterprise SaaS outcomes—an increasingly important area as software vendors are held accountable for adoption, not just deployment. Within a DEX-focused SaaS company, the work naturally connects to real usage signals across large environments where employees interact with many business applications.
From a SaaS career perspective, the position builds durable expertise in operationalizing “time-to-value”: translating complex workflows into guides, configurations, and dashboards that influence onboarding and ongoing utilization. It also develops a practical toolkit—HTML/CSS, light scripting or SQL, and KPI thinking—that maps well to adjacent SaaS paths such as product operations, enablement, solutions engineering, and customer success operations. Exposure to multiple vertical applications (HRM, CRM, healthcare, insurance) strengthens adaptability across SaaS domains.
The role is best suited to professionals who enjoy diagnosing friction in real user journeys and turning ambiguous process knowledge into structured, measurable interventions. It fits candidates comfortable collaborating across business and IT stakeholders, and those who prefer hands-on building over purely advisory work. Backgrounds in application analysis, SaaS administration, or implementation consulting align well with the day-to-day focus on adoption mechanics.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
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Job Description
We’re expanding our Digital Productivity team and looking for a Digital Adoption Content Engineer dedicated to building in-app guides, dashboards and configurations for enterprise applications across verticals (HRM, CRM, insurance, healthcare, etc.). In this newly created role, you’ll play a central part in shaping how customers adopt and use complex business apps — enabling them to onboard faster, reduce friction, and maximize value from their software investments.
If you’re passionate about bridging business processes, user experience, and technical delivery — and want to make a real impact on digital transformation at scale — this is a great opportunity.
We’re expanding our Digital Productivity team and looking for a Digital Adoption Content Engineer dedicated to building in-app guides, dashboards and configurations for enterprise applications across verticals (HRM, CRM, insurance, healthcare, etc.). In this newly created role, you’ll play a central part in shaping how customers adopt and use complex business apps — enabling them to onboard faster, reduce friction, and maximize value from their software investments.
If you’re passionate about bridging business processes, user experience, and technical delivery — and want to make a real impact on digital transformation at scale — this is a great opportunity.
Qualifications
Required:
- Hands-on familiarity with SaaS/enterprise applications (e.g. HRM, CRM, enterprise portals, insurance claims or healthcare-related apps).
- Technical proficiency — comfortable reading/working with HTML, CSS, and ideally some scripting/SQL or similar to define transactions, data conditions, and integration logic.
- Familiarity with generative AI tools for automation and content enhancement.
- Strong analytical thinking and ability to define meaningful metrics or KPIs for adoption, usage, workflows or transactions.
- Excellent collaboration and communication skills; ability to work with stakeholders across business, IT, and product functions to map and understand complex processes.
Nice to Have
- 4–8 years of experience creating content, documentation, guides or workflows for enterprise applications or SaaS platforms.
- Understanding of SaaS architecture, data models, and cloud-based enterprise environments.
- Experience or interest in change management, user training or digital transformation projects.
Experience preferred
- We can look at profiles who have been business analysts, application analysts/specialists, admins for SaaS apps like major HRM, CRM, healthcare apps…
- Consultants specialised in enterprise SaaS apps, who help establish functional requirements or led major application implementation projects.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.
💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
