The Airtable IT team is looking for a seasoned Sr. IT Systems Engineer to lead the development of intelligent automations, SaaS integrations, and internal tooling that scale our operations and power our workplace systems. This is a hands-on, highly technical role with company-wide impact—ideal for someone who thrives in dynamic environments and wants to bring AI-enhanced workflows to life.
Learn more about our Engineering team and values here.What you'll do
SaaS Application Management
- Lead evaluation, deployment, and lifecycle management of SaaS platforms (e.g., Google Workspace, Okta, Zoom, Slack, 1Password).
- Define and maintain configuration standards, access controls, and license optimization strategies.
- Implement monitoring and health-check processes to ensure system reliability, uptime, and performance across key SaaS platforms.
- Proactively identify risks and opportunities for integration, scaling, or enhancement.
AI-Driven Automation & Agent Development
- Leverage AI capabilities within platforms (e.g., Airtable AI, Workato AI, Okta AI, Google Workspace AI) to enhance automation strategies.
- Design and build AI-powered bots, agents, or copilots that reduce manual effort and improve decision-making across workflows.
- Partner with cross-functional teams to identify use cases for intelligent automation and continuously improve outcomes.
- Stay current on emerging AI technologies to inform IT automation strategy and platform integrations.
Workflow Automation Engineering
- Develop and support automations using Okta Workflows, Workato, Airtable Automations, Zapier, and scripting (Python, JavaScript).
- Collaborate with business teams to streamline end-to-end processes and reduce operational overhead.
- Expand incident response and alerting capabilities using automation platforms and integrations.
Internal Tools Development (Airtable-Focused)
- Design and maintain Airtable-based tools, interfaces, forms, and logic to support team workflows.
- Integrate Airtable with other systems through APIs and no-code/low-code automation platforms.
- Ensure tools are scalable, intuitive, well-documented, and continuously improved based on user feedback.
Security & Compliance Support
- Collaborate with Security to uphold identity/access controls, data protection standards, and audit-readiness.
- Implement policies and system controls that support compliance and reduce risk across internal tooling and SaaS usage.
Technical Partnership & Escalation Support
- Serve as a senior technical partner for tool evaluation, integration design, and system troubleshooting.
- Provide Tier III support and contribute to the evolution of IT service tooling and documentation.
Vendor Management & Strategic IT Projects
- Represent IT in vendor engagements during evaluations, escalations, and renewals.
- Drive and contribute to critical IT initiatives such as system rollouts, migrations, and automation enhancements.
Who you are
You are a highly motivated and solutions-oriented systems engineer with deep experience in SaaS platforms, automation frameworks, and internal tool development. You’re a strong team player who collaborates effectively with cross-functional partners to solve problems and build scalable solutions. You thrive in dynamic environments and have a strong interest in leveraging AI to transform internal operations.
Qualifications
- 6+ years of experience supporting and integrating enterprise SaaS platforms at scale.
- Expertise in automation tools (Workato, Okta Workflows, Airtable Automations, Zapier) and scripting languages (Python, JavaScript).
- Strong understanding of identity and access management (Okta, Google Workspace).
- Proven experience with SaaS monitoring, health checks, and uptime optimization.
- Demonstrated experience with Airtable and building scalable no-code/low-code tools.
- Hands-on experience with AI-driven platforms or implementing AI-based agents/workflows is a strong plus.
- Excellent communication and collaboration skills, with the ability to lead technical efforts independently.
- Highly organized and able to manage
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
