Autone is transforming retail with AI-driven inventory intelligence.
We’re on a mission to reimagine the future of retail. Combining cutting-edge AI with deep industry expertise to help global brands make smarter, waste-free decisions that drive growth and efficiency.
Trusted by 50+ leading brands and backed by Y Combinator and General Catalyst, we’re scaling fast to build the technology that makes supply chains cleaner, leaner, and more agile.
The Role
We are seeking a strategic and execution-focused Customer Operations Manager who will act as the operational backbone of our Customer function, optimising processes across all customer-facing teams to ensure we stay lean while scaling.
You'll develop and implement systems, processes and strategies to improve efficiency and support our growth objectives. The ideal candidate will have worked in a fast-growth environment and/or top management consulting firm where they've driven operational improvements and/or scaled customer functions.
Your work will enable our Customer organisation to operate effectively at scale, with a focus on minimising inefficiencies and maximising customer impact.
Key Responsibilities
Support leadership team on strategic projects from planning through execution to build a world-class Customer function
Own and implement process improvements that optimise workloads across customer onboarding, operations and expansion
Work as the interface between Customer teams and the organisation, scoping automation opportunities and ensuring seamless communication
Coordinate and manage essential customer team processes, ensuring alignment with strategic goals
Conduct reporting and data analysis to drive insights and decision-making
Document and communicate operational changes across the organisation
What We're Looking For
3+ years of experience in a fast-growth environment and/or top management consulting firm
Enthusiasm for diving into operational details and hands-on implementation
Proven track record of questioning the status quo and driving meaningful improvements
Highly detail-oriented and organised, with excellent written communication skills
Strategic mindset focused on initiatives that move the needle for the organisation
Highly analytical and technically inclined, able to dive deep into processes and systems
Strong work ethic with a "get stuff done" mentality, balancing speed with quality
Nice-to-Haves
Experience in customer operations and/or B2B SaaS environments
Background in fashion and retail technology
Technical skills in SQL and/or Python
Experience with CRMs and tools like HubSpot, Intercom, or Zendesk
What Autone Offers You
High Impact: Your work will shape how leading brands experience Autone’s AI platform.
Career Growth: A meritocratic, high-growth environment where you can carve your own path.
Creative Culture: Think pub quizzes, canoeing trips, team breakfasts and lunches, and an annual company retreat.
Compensation: Competitive salary plus meaningful equity.
Flexibility: London-based with a hybrid-friendly setup.
Inclusivity: We’re committed to building a diverse, inclusive team and encourage applicants from all backgrounds.
The Interview Process
We aim to move quickly (usually within 2–3 weeks):
HR Interview (15–20 min) - Introductory conversation.
Head of Operations / Leadership Interview (30 min) - Dive deeper into your experience.
Live Case Study (1 hr) - Work through a realistic operational challenge.
Founder / C-Level Interview (30 min) - Final discussion on vision and fit.
Offer
