Company Description
insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com.
Job Description
Position Summary
We are seeking an experienced Customer Community Manager to launch and grow our customer community from the ground up. You'll create the vision, build the platform, and drive engagement through strategic communications to customers and the broader market.
Your primary goals will be to make the community an invaluable resource for customers, integrate it seamlessly with our other customer platforms, and foster peer-to-peer connections while driving product adoption, customer retention, and advocacy.
Reporting to the Director of Customer Success, you'll partner with Customer Success, Product, Marketing, and IT teams to enhance customer experience and accelerate business growth through community-driven insights and engagement
Key Responsibilities
Community Strategy & Development
Define and track success metrics including member growth, engagement rates, content contributions, and support deflection
Member Engagement & Growth
Actively communicate in social media channels to engage in topical conversations with customers and key industry influencers to promote the community, to highlight happenings within the community, and to encourage third-party coverage of community activities.
Content & Knowledge Management
Cross-functional Collaboration
Serve as the voice of the customer, sharing community insights with Product, Sales, and Support teams
Platform & Analytics Management
Administer the community platform, including user permissions, security settings, and technical configurations
Qualifications
Experience
Technical Skills
Core Competencies
Education
Preferred Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
** At this time insightsoftware is not able to offer employment sponsorship **
#LI-Remote
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
Learn more about our high-energy, high-performance global team. Work With Us »
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
