Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary - Software Development Engineer in Test (SDET) – Digital & AI
We are looking for a talented Software Development Engineer in Test (SDET) or Software Developer to join our Artificial Intelligence teams and help build products and services that bring the benefits of our innovative technology to Genesys customers.
As an SDET, you will design and develop automated test frameworks and cloud-based test infrastructure that ensure the quality and reliability of our software deliverables.
As a member of a cross-functional development team, you will also ensure the scalability, availability, and correctness of the entire platform while delivering high-quality code.
Candidates for this position are effective programmers, ideally in Python (must-have), and can quickly learn new techniques and languages. While the SDET’s primary focus is on automation efforts within a single team, they also drive integration with other groups to maximize value for customers.
We emphasize Continuous Delivery with a QA Ops mindset — embedding test automation, monitoring, and quality engineering throughout the development lifecycle. This gives you the opportunity to work with technologies such as Jenkins, AWS, and Docker.
Key Responsibilities:
· Work with senior SDETs and engineers to expand existing automation solutions and create new ones.
· Write automated functional acceptance tests at the API level and agentic evaluation tests to validate AI-driven behavior
· Maintain automated test jobs in CI/CD pipelines.
· Perform exploratory testing to ensure functional and usability integrity.
· Drive performance/load testing to validate scalability.
· Contribute as a delivery team member through Agile Scrum, representing testing and quality assurance concerns.
Minimum Requirements:
· Degree in Computer Science, Engineering, or related discipline.
· 2+ years of experience in Software Development in Test or Software Development.
· Experience in Python (must-have) for building automation frameworks and test suites.
· Familiarity with API testing frameworks and UI automation tools (e.g., Selenium, Playwright, Cypress).Hands-on experience with Agile software development practices.
· You embody a QA Ops mindset and champion Continuous Delivery best practices.
· You are curious, self-driven, and not afraid to ask questions.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
