Associate Software Engineer

Genesys • Full-time • Budapest (Flexible), Hungary • 2d ago

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Associate Software Engineer

The Genesys Digital & AI group builds the innovations that power customer experiences for 7,500+ organisations worldwide. As an Associate Software Engineer you’ll join the team building backend services and data flows that underpin our Agentic AI products at global scale. You’ll be surrounded by experienced engineers, learning how to design reliable systems, contribute clean code, and tackle real-world technical challenges. This is a role for voracious learners and collaborators — people eager to grow their skills while helping the team deliver secure, maintainable software quickly.

What You Will Do:

Contribute to features and components. Assist in designing, building, testing, and deploying backend capabilities (APIs, events/streams, storage, caching) under guidance from senior engineers.
Learn by doing. Pair with teammates, participate in code reviews, and steadily take on more ownership of services and features.
Support reliability. Help with observability (logs, metrics, alerts), assist in maintaining runbooks, and join incident response with mentorship.
Collaborate openly. Work closely with Agentic AI specialists, Product, Security, SRE and Data to learn how features move from idea to production.
Write clean code. Follow team standards and best practices; contribute to automated testing and CI/CD pipelines.
Embrace secure engineering. Learn the basics of IAM, secrets handling, and data governance, and apply them in your work.
Communicate and share. Provide updates on your progress, ask for help when stuck, and contribute ideas to team discussions.
Grow your skills. Take feedback openly, seek out new technical challenges, and show curiosity about Agentic AI systems and modern engineering practices.

What We're Looking For:

Bachelor’s degree in computer science (or equivalent experience).
Some real-world programming experience, such as internships, projects, or early career roles.
Familiarity with Python and/or Java, with foundational knowledge of algorithms, data structures and software design.
An interest in cloud platforms (AWS, Azure, or GCP) and willingness to build hands-on experience.
Curiosity about Agentic AI and enthusiasm for learning how modern AI-driven systems work.
Strong communication skills and a collaborative attitude.
A growth mindset and eagerness to learn from peers and mentors.

Desirable Experience or an Interest in Learning:

Exposure to service-based or event-driven systems (REST, gRPC, Kafka, etc.).
Experience with data tools (e.g. Pandas, Spark) from university or side projects.
Understanding of basic observability concepts (logs, metrics, traces).
Interest in security, privacy and governance.

Our team already includes people of many genders, nationalities, ages and backgrounds. Diverse teams build better products, full stop – so if you’re unsure whether you meet every bullet, please apply anyway. We’re especially keen to hear from candidates who are hungry to learn, eager to collaborate, and ready to grow into a strong engineer.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.