Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Software Development Engineer in Test, you’ll be a member of the quality assurance team with willing to deliver approach and will work with the development and product management teams to perform validation targeting the hardening of our software and its components. Within our agile teams, you will thrive for in-sprint automation leveraging all our frameworks. Our teams are living Agile practices, which includes active participation in ceremonies and follows best practices.
Responsibilities:
Ensure the overall software functionality remains intact with the implementation of new features.
Understand deployment requirements and design tests to increase confidence in advance of upcoming product enhancements.
Analyse components of the Genesys Cloud platform, collaborate with various development teams, and use your technical expertise to investigate, troubleshoot and verify software defects and other technical issues in the QA domain.
Under peer review, designs, documents, develops, and executes reusable and maintainable automated scripts and functional and system-level testing to verify the functionality, accuracy, and efficiency of software changes across various platforms.
Establishes and maintains thorough and accurate documentation of all work; may assist with technical specification documentation and review.
Analyses testing results; identifies, isolates, interprets, and reports defects.
Conducts small-size development projects (charter related QA items) independently; performs specific portions of broader projects and under the control of a supervisor.
Participates in feature planning and represents quality aspect with a strong quality mindset.
Being able to switch between testing activities within a project according to the given priority
Creates test case documentation for the ongoing projects.
Makes recommendations for improvement of Genesys Cloud, development and testing processes.
Requirements:
Knowledge and understanding about OOP
3+ years of hands-on Developing and Executing Automated testing scripts by Selenium Web driver with Java / Python/ Typescript or similar, executed in an Agile SW development team.
Participating in Design & implementation of Automation Frameworks
Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control merge management, build processes, testing, and operations.
Ability to design and implement integration test cases and acceptance tests at the API and UI level for applications.
Ability to reason about product quality while producing software requirements for features, requirements for system qualities (including performance and security), product design, software design, estimates, algorithms, source code, test plans, unit test harnesses, software and system performance data, software product information and bug fixes
Ability to contribute constructively to the review of recent project activity and working practices.
Good oral and written communication with effective presentation skills including possessing a dynamic and "can do" attitude.
Passion for delivery
Good time management skills
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
