PagerDuty is seeking a Senior Renewals Manager to join our talented, customer-focused team! As Senior Renewals Manager, you will report to the Renewals leadership team and partner closely with Customer Success, Sales Operations, and Account Executive teams to own the subscription renewals process for an assigned portfolio of strategic customers, driving revenue retention and contract optimization while preserving and enhancing customer relationships. This is an exciting opportunity to work in a commission-based role where you'll directly impact revenue growth while helping customers maximize their investment in PagerDuty's platform. The ideal candidate has proven experience in renewals management or account management with strong relationship-building skills and a passion for customer success.
KEY RESPONSIBILITIES
- Own the subscription renewals process for assigned customer portfolio and collaborate with internal resources to preserve and improve customer contracts and relationships
• Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
• Create renewal order forms, quotes, and proposals while maintaining accurate information in Salesforce for accounts, opportunities, and renewal pipeline forecasting
• Proactively manage renewal risks by working with cross-functional teams to develop risk mitigation plans and provide ongoing feedback to management and Customer Success teams
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewals to on-time closure while positioning up-sell opportunities
BASIC QUALIFICATIONS
- 5+ years of experience in renewals management, account management, inside sales, Customer Success Management, or renewal sales role
• Strong interpersonal and communication skills with proven ability to maintain customer relationships over phone, email, and web meetings
• Knowledge of IT operations and IT development organizations, systems, and tools
• Bachelor's degree or equivalent degree or experience
• Applicants must be currently authorized to work in the United States on a full-time basis
PREFERRED QUALIFICATIONS
- Working experience in technology or SaaS company with software subscription experience
• Experience using Salesforce CRM and other sales operations tools
• Proven ability to work independently in remote environment while collaborating effectively with cross-functional teams
• Strong problem-solving skills with ability to identify issues, propose solutions, and drive resolution
• Self-motivated learner with positive attitude and passion for helping customers succeed
Hybrid Approach:
This role is expected to come into our Lisbon office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!
