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We're looking for a highly accountable, commercially minded Renewals Manager to lead a team responsible for managing renewals, reducing churn, and protecting revenue. This person will bring operational discipline, forecast accuracy, and a customer-first mindset — while coaching their team to think strategically and execute with urgency.
This role requires someone who can drive results across a portfolio of accounts, partner cross-functionally to remove roadblocks, and elevate the renewal experience for both our customers and internal stakeholders.
More about Your team
Your team will be one of the two Renewals teams at Wrike, as we are split into North America and EMEA+APJ. You will be tasked with leading the North American team, closely working with our International Renewal Team lead, and the General Manager & VP of North America. You will have 8 direct reports, adept at navigating complex renewal negotiations. Together with your team, you'll work closely with departments across Wrike, including Sales and Customer Success, to align on goals, share insights, and collaborate on innovative retention strategies.
How You’ll make an impact
Forecast & Execution Discipline
- Own renewal forecasting across assigned segments — including pipeline health, coverage, and weekly projections
- Lead structured forecast cadences (1:1s, team reviews, Save Rooms) to ensure every renewal has a plan, owner, and timeline
- Partner with Sales, Legal, and Finance to proactively resolve deal blockers and streamline the path to close
Team Leadership & Coaching
- Manage and coach a team of Renewal Managers or CSMs on renewal strategy, account planning, and customer negotiations
- Drive accountability around success plans, exec engagement, and renewal milestones
- Identify performance gaps and implement development plans or changes as needed
Strategy & Cross-Functional Collaboration
- Identify patterns in churn risk, competitive pressure, or internal friction — and build motion-level solutions (e.g., playbooks, escalation paths, enablement)
- Collaborate with CS, AM, Marketing, and Product teams to align on customer health and commercial outcomes
- Lead and refine internal processes to improve renewal efficiency and customer experience
You will achieve your best if you have
- 3–6 years of experience in Customer Success, Renewals, or Sales leadership within a SaaS environment
- Proven ability to lead a team to hit revenue goals while balancing customer outcomes
- Track record of accurate forecasting, structured deal reviews, and cross-functional execution
- Strong commercial acumen and ability to navigate complex deals, renewals, and procurement processes
- Excellent coaching and team development skills
- Comfortable in high-urgency, high-accountability environments
You will stand out with
- Experience with top-down renewal risk (e.g., vendor consolidation, budget cuts)
- Familiarity with enterprise SaaS customers and multi-product motions
- Knowledge of Salesforce, Wrike, Tableau, or similar tools
Perks of working at Wrike
At Wrike, our people drive our success. Join a community of over 900 innovative Wrikers, trusted by 20,000+ businesses worldwide, and experience benefits designed to empower every aspect of your life.
Empowered Living:
- Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.
- Security & Support: Benefit from life insurance and employer-paid short- and long-term disability.
- Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.
Nurturing New Beginnings:
- Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.
- Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.
Work & Life Enrichment:
- Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.
- Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.
- Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.
Global Impact:
- Join a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe.
Your recruitment buddy will be Aziza Talhi, Senior Recruiter.
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