Your role
As a Sr. Sales Engineer, you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
This position reports to our Sr. Manager of Sales Engineering, with preferred working hours dependent on the location of the Enterprise Sales team that will be supported.
Dialpad’s Sales Engineers will contribute to our Enterprise Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof of concepts. In this role, our Sales Engineer will help businesses solve complex communications problems felt by everyone around the world.
Dialpad’s Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts.
What you’ll do
- Own product demonstrations and deliver high-touch proof of concepts.
- Learn the many technical tools the Sales Engineering team uses to test network environments.
- Complete a Sales Engineering Demo Certification.
- Partner with the Enterprise Sales team throughout the entire sales process.
- Provide technical closure in sales opportunities.
Skills you’ll bring
- A technical curiosity and an excitement about delivering a technology solution that delights our customers and solves real business problems.
- Demonstrated experience and expertise in UCaaS, CCaaS, and AI technologies (5-8 years preferred).
- Enterprise-level Sales Engineering experience with a SaaS, UCaaS, or CCaaS company.
- In-person demo experience and comfort with public speaking engagements.
- Experience working with C-level and Executive-level prospects and customers.
- Dabbles in scripting languages such as JavaScript and Python.
