About PagerDuty
At PagerDuty, our mission is to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world. The Procure to Pay Team is a key enabler of this mission, ensuring we procure the right products and services at the right time, for a fair price, and pay correctly and on time.
How You Impact Our Vision
As the Manager, Accounts Payable, you are both the owner and the hands-on leader of PagerDuty’s global AP function; AP is a key part of the Procure to Pay team. You will lead a group of AP specialists, drive process improvements, and ensure compliance and accuracy across all AP activities. While your primary responsibility is to oversee and optimize the AP function, you will also be expected to step in and perform AP tasks directly when needed—whether to support the team during peak times, cover absences, or resolve escalations. This is a player-coach role, and success requires both strategic oversight and a willingness to get into the details.
Key Responsibilities:
- Own the Global AP Function: Oversee the full accounts payable cycle, including invoice processing, expense reporting, credit cards, payments, reconciliations, and SOX controls, with a focus on compliance and accuracy.
- Lead and Develop the Team: Manage, mentor, and develop AP specialists. Set priorities, provide guidance, and foster a culture of accountability and continuous improvement.
- Hands-On Support: Proactively step in to perform AP tasks—such as invoice review, payment processing, reconciliations, supplier onboarding, and responding to inquiries—when volume, deadlines, or team needs require it.
- Process & Policy Oversight: Own and continuously improve AP procedures and systems. Track and report on AP KPIs, and drive initiatives to increase efficiency and scalability.
- Month-End & Compliance: Own the month-end close process for AP, act as the control owner for SOX, and ensure timely and accurate tax filings on form 1099.
- Cross-Functional Collaboration: Act as a key liaison between internal business partners and suppliers, ensuring strong relationships and effective communication.
About You
- Proven ability to both lead a team and perform hands-on AP work as needed.
- Experience developing operational plans and procedures, and aligning teams to department goals.
- Skilled at handling issues of diverse scope, evaluating options, and following established processes.
- Able to make independent decisions that impact teams, budgets, and results.
- Strong communicator and collaborator, able to build relationships across functions and levels.
- Analytical mindset with a drive for process improvement.
- Comfortable in a fast-paced, ever-changing environment, managing multiple priorities.
- Team-oriented, organized, and proactive in escalating issues.
- Self-starter who seeks out ways to improve processes and procedures.
Minimum Qualifications
- 4+ years’ experience successfully owning the end-to-end completion of full cycle accounts payable and expense reporting or relevant experience (internal posting only)
- Demonstrated success working cross-functionally and supporting business stakeholders.
- Ability to communicate clearly and professionally to all levels of the company and external suppliers.
Preferred Qualifications
- Bachelor’s Degree in Business, Finance, Supply Chain, or related field, or equivalent experience.
- 1+ years’ of experience successfully managing a team.
- Working knowledge of AP systems such as Coupa and NetSuite, Full Cycle Accounts Payable, and Generally Accepted Accounting Principles.
- Proficiency in G-Suite, MS Excel, Word, PowerPoint, and AP analytics tools.
- Experience in the tech or comparable industry with the ability to operate in a fast-paced environment.
