Team: Customer Experience
Location: Hybrid in Oklahoma City, OK with 1 mandatory in-office day per week
Reports to: Kassie McClung, Director of Customer Experience
Compensation Range: $85,000-$90,000
Role Description
The Training and Education Specialist will be responsible for leading customer education and onboarding for Apricot’s agency partners. In this role, you’ll deliver engaging live trainings, develop reusable learning resources, and provide ongoing support to help clinicians and back-office teams succeed with our platform. Drawing on your clinical experience, you’ll connect with nurses in a meaningful way, accelerate adoption, and shape the way agencies learn and grow with Apricot. This is a hands-on, high-impact role where your work directly improves client outcomes and drives the success of our rapidly growing customer base.
Mission Statement: Deliver responsive, thoughtful support and ensure customer configurations are accurate, up to date, and aligned with agency preferences.
What you’ll do:
Lead live trainings: Conduct engaging, interactive sessions for new clinicians and back-office users to ensure successful onboarding.
Develop reusable resources: Create training materials such as videos, guides, and documentation to scale education efforts.
Proactively support agencies: Identify opportunities to provide ongoing education and training to enhance adoption and workflow efficiency.
Collaborate cross-functionally: Work with Customer Success, Product, and Implementation teams to improve training programs based on feedback and outcomes
Iterate and improve: Continuously refine training approaches to optimize engagement, retention, and measurable adoption outcomes.
What makes you a great fit
You have clinical experience, ideally in home health care, giving you credibility with nurses and care teams.
You thrive on teaching and mentoring, with excellent presentation and facilitation skills.
You are comfortable adapting content for different audiences, from clinicians to administrative staff.
You are process-oriented and detail-focused, able to design and document training workflows that scale.
You are proactive, with a growth mindset, constantly seeking ways to improve programs and client experience.
Within 30–90 days, you’ll
Build expertise in Apricot’s platform, workflows, and customer needs.
Conduct live trainings for new clinicians and back-office staff, gaining direct feedback to improve sessions.
Begin creating reusable training materials (videos, guides, documentation).
Identify recurring training gaps and propose solutions to improve adoption and engagement.
Establish relationships with key agency stakeholders to build trust and credibility.
Why Join Apricot?
We’re not just building a product — we’re building a company that centers nurses, prioritizes patient care, and rethinks what’s possible in home health. As a member of the Apricot team, you’ll work closely with our customers, play a key role in shaping our support and onboarding strategy, and contribute directly to the success of a fast-growing healthcare startup. We’re a team that values curiosity, ownership, and mission-driven work. If you’re excited to support meaningful change — and help us build something exceptional from the ground up — we’d love to hear from you.
We’re a team of problem-solvers, caregivers, and builders—working together to improve care at home.
