What is Apricot?
Apricot is on a mission to revolutionize the home health industry by tackling one of the biggest challenges faced by nurses: excessive paperwork. Right now, home health nurses spend more than half of their time documenting care — time that could be spent with patients instead. That burden fuels burnout, limits access to care, and leaves both nurses and operators frustrated.
We believe nurses deserve better. Our AI-powered platform dramatically reduces the time it takes to complete Start of Care documentation, giving nurses back hours in their day. That means better care for patients, more sustainable staffing for agencies, and more energy for the work that matters most.
At Apricot, we’re building more than a tool — we’re reimagining how documentation works, starting with the users who feel it most. And we’re doing it in close partnership with the agencies, clinicians, and QA teams we serve.
Role Overview
We’re looking for a proactive, insight-driven Customer Success Manager to join our Customer Experience team. You’ll be a key contact for many of our agency partners, guiding them through onboarding, answering questions, and making sure they feel supported at every step.
In this role, you’ll manage relationships with accounts, support new customer rollouts, and collaborate with field staff, QA teams, and leadership to keep things running smoothly.
You’ll report to our Director of Customer Experience and work closely with other members of the CX and Product teams.
Curiosity, empathy, and strong communication skills are essential — you should be comfortable spotting patterns, surfacing opportunities, and helping shape a better experience for our customers.
Responsibilities
Serve as the day-to-day point of contact for home health agencies
Support new customer onboarding, including coordinating, training sessions, and stakeholder communication
Lead onboarding calls and live trainings for clinical and office staff — presenting clearly and confidently
Proactively manage relationships with field clinicians, QA teams, clinical managers, and agency leadership to ensure continued engagement and long-term retention
Respond to users and customers with clear, thoughtful, professional communication
Surface patterns, blockers, and product feedback to the CX and Product teams
Help build and refine internal documentation and support workflows as we grow
Collaborate cross-functionally with support, product, and engineering to ensure customer needs are met
Contribute to a supportive, collaborative team culture with a shared commitment to solving meaningful problems
Requirements
2+ years of Customer Success experience or similar experience in client relationship management, customer onboarding and other customer engagement
Exceptional communicator — strong written skills, confident presenter, and comfortable leading live trainings or Q&A sessions over Zoom
Ability to build and maintain trust with a wide range of users — from field nurses to executives
Organized and proactive — able to manage multiple accounts and track moving pieces across implementations
Comfortable navigating ambiguity, shifting priorities, and fast-changing environments
Strong interpersonal skills — you know how to listen, clarify, and follow through
Passionate about making healthcare better for the people who deliver it
Comfortable working in Slack, Zendesk, and other collaboration tools
Willingness to travel occasionally for customer visits, shadowing, or onsite onboarding (optional, but preferred)
Preferred Qualifications
Experience in customer-facing roles such as support, onboarding, customer success, or implementation
Proven ability to navigate complex, high-trust environments and solve problems with care and precision
Familiarity with healthcare or EMR systems and experience working with clinical and operational teams is a plus
Background in a software or tech company is preferred
Why Join Apricot?
We’re not just building a product — we’re building a company that centers nurses, prioritizes patient care, and rethinks what’s possible in home health.
As a member of the Apricot team, you’ll work closely with our customers, play a key role in shaping our support and onboarding strategy, and contribute directly to the success of a fast-growing healthcare startup. We’re a team that values curiosity, ownership, and mission-driven work. If you’re excited to support meaningful change — and help us build something exceptional from the ground up — we’d love to hear from you.
