What is Apricot?
In healthcare, some of the most powerful tools are the ones that quietly change lives. For decades, home health nurses have been buried in paperwork—spending more than half their time completing forms, instead of caring for patients. This burden drives burnout, shrinks margins, and makes it harder for agencies to thrive under the increasing pressures of Medicare Advantage.
At Apricot, we believe software can—and should—do better. Built by home health experts and seasoned product architects, Apricot is designed to streamline home health documentation with speed, and accuracy, freeing nurses to focus on patients while helping agencies expand their capacity. User experience drives everything we do, and this role plays a key part in ensuring our product decisions are grounded in real user insights.
Role Overview
The Technical Implementation Specialist is responsible for setting up and maintaining customer-specific configurations in Apricot to match each agency’s home health documentation requirements. This role ensures configurations are accurate, validated, and reliable over time.
The Specialist works closely with Customer Experience and other internal teams—and at times directly with customers—to confirm details, troubleshoot issues, and support ongoing accuracy.
Salary: $65,000 to $70,000 annually
What You’ll Do
Configure Systems: Set up Apricot for new agencies, tailoring each configuration to match specific documentation requirements.
Validate Accuracy: Test and confirm configurations to ensure they are reliable and error-free.
Monitor & Update: Proactively track existing setups, catch issues early, and resolve them before they affect customers.
Collaborate Across Teams: Work closely with Customer Experience and other internal partners to confirm details and solve configuration challenges.
Engage with Customers: Communicate directly with agencies when needed to clarify requirements or troubleshoot problems.
Maintain Quality: Keep configurations accurate, current, and aligned with customer expectations.
What Makes You a Great Fit
Detail-Oriented: You have a sharp eye for accuracy and hold yourself to a high standard of precision.
Tech-Savvy Learner: You’re comfortable navigating software systems and can quickly pick up new tools.
Proactive Problem-Solver: You anticipate issues before they arise and take initiative to address them.
Methodical Troubleshooter: You approach challenges with logical steps and persistence until the problem is solved.
Clear Communicator: You can explain technical details clearly to teammates—and occasionally customers—when resolving issues.
Bonus Points: Experience with home health EMRs or other healthcare software systems.Experience with home health EMRs or other healthcare software systems
Why Join Apricot
At Apricot, we’re on a mission to help nurses spend more time on patients and less on paperwork. We build with users, not just for them. You’ll work closely with clinicians, see your findings translate into shipped improvements, and help set the standard for how healthcare software should feel.
We’re a team that values curiosity, candor, and momentum. We debate ideas, test quickly, and iterate together. Every voice matters here—including yours. If you want your research to move the needle for real people, this is your arena.
We hire for capability—not tenure. If you can demonstrate the outcomes above, you meet the requirement regardless of years in role.
